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03-14-2020

FR

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Trying to connect a Startech Thunderbolt 3 to my Lenovo P52

2020-03-14, 11:45 AM

Hi there

 

I am going to intensively work from home in the coming days so I am trying to connect 2 external screens to my Lenovo P52 series #********

I am using an adapter  Startech Thunderbolt 3 tb32hd24k60 and connected my 2 external screens on it and then connected the adapter to a port at the back of Lenovo P52.

But it does not work for any reason...

I installed all the necessary firmwares. It seems that my laptop does not recognize the adapter.

I confirm my external screens work well. I can connect them one by one to my HDMI port and it work well. But I really need to have them both working at the same time.

Can someone help?

Thanks so much!!

 

Moderator note: serial number removed to prevent abuse.  Corresponding MT-M is 20MAS04N00

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421 Posts

07-08-2019

CA

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Re:Trying to connect a Startech Thunderbolt 3 to my Lenovo P52

2020-03-19, 0:54 AM

Hi TILLA78110,

 

Have you followed the troubleshooting tips listed on the manufacturer's page?

https://www.startech.com/AV/display-and-video-adapters/thunderbolt-3-video-adapters/thunderbolt-3-to-dual-hdmi~TB32HD24K60#dnlds

 

I would give a particular attention to the items #2 and #3 of the How To section related to authenticating the adapter. One reason it could not be detected is if it is not authenticated on the computer. The computer will ignore it. Once authenticated, the computer should remember it.

 

I'm unfortunately unable to test this as I don't have the adapter, but I hope it helps.

 

Martin

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Main: P52 (I7-8750H P1000 FHD 16GB 2TB-SSD 1TB-HDD)
Also, 2x M820z, 1x P520c, 1x ideaCentre 300S-11IBR

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