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01-24-2021

United States of America

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USB docking station 40A8 isn't recognizing my monitor using Lenovo thinkpad W520

2021-01-24, 19:49 PM

Hi, 

I just got displaylink usb docking station but my external HDMI monitor isn't showing up. If I connect it directly to my laptop,  the monitor works. But on my W520, only the usb ports seem to work, but not the monitor. 

 

The docking station works on my other Lenovo T440 .

 

Any idea what I should do?

 

Thanks!

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592 Posts

01-08-2021

Philippines

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Re:USB docking station 40A8 isn't recognizing my monitor using Lenovo thinkpad W520

2021-01-25, 20:31 PM

Hello Solomonking,

 

 


Welcome to Lenovo Community

 

 

 

Make sure that all drivers are up to date thru the support site.

 

I also suggest to reset the monitor that you're trying to set up with the W520. The monitor might be using the previous configuration.

 

Also, try unplug and reconnect the HDMI cable on both the tv and the dock. If you have any spare cable to use, try it as well.

 

 


If problem persists, I suggest that you use a compatible docking station.

 

 

 

Hope this helps.

 


Regards, 


Lorenzo_Lenovo



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