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10 Posts

11-24-2010

Baltimore MD

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Re: W Series Laptops Shipping discussion (2010) -- ORDERED MINE ON NOVEMBER 23RD

2010-11-25, 15:40 PM

WOW... the following part of my order already shipped today..... and was just ordered on 2010-11-23.

 

 

 

Quantity  Part No.  Description       Item Price  Line Total 
 1  57Y4545  THINKPAD BATTERY 27++ 
  0000.00  0000.00
 1  55Y9317  THINKPAD 135W AC ADAPTER - US 
   
 1  40Y7625  THINKPAD EXTERNAL BATTERY CHARGER 
   
 1  43N3412  THINKPADTHINKPAD SERIAL ATA HARD DRIVE BAY ADAPTER III 
   
 1  57Y4186  THINKPAD BATTERY 55++(9 CELL) 
   
 1  41U5008  THINKPAD BLUETOOTH LASER MOUSE 
   
 1  51J0268  USB STEREO HEADSET W/MICROPHON E 
   
 1  73P2582  KENSINGTON MICROSAVER SECURITY CABLE LOCK 
   
 1  43N3264  LENOVO USB DVD BURNER (US, CANADA, LA, JAPAN) 
   
 Status: Shipped on 11/25/2010  More info 
Shipment tracking available the morning after shipment.Shipment type: UPS Ground
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7 Posts

11-15-2010

Canada

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Re: W Series Laptops Shipping discussion (2010) -- ORDERED MINE ON NOVEMBER 23RD

2010-11-27, 1:32 AM
I ordered a sleeve and loaded W510. Sleeve arrived in a week, laptop delayed one week exactly leaving the factory from the estimated one week I was told. I was told there was a shortage of the 160 GB Intel SSD at the factory. Lenovo escalated my initial inquiry when the laptop was only a couple of days late leaving the factory. They were supposed to get back to me, but never did. When I called a few days later, the laptop was going to be shipped "tomorrow". 72 hours later, today, it actually did ship. One week late. I don't mind small delays, they are normal, but please be honest about the situation. I wouldn't feel any ill will if I was told the truth, positive or negative.
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47 Posts

02-04-2010

Toronto

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Re: W Series Laptops Shipping discussion (2010) -- ORDERED MINE ON NOVEMBER 23RD

2010-11-29, 17:11 PM

Hi VooX,

 

Thanks for your feedback, I'd like to look into the communication regarding your order.

Could you please send me your order # via PM?

 

Thanks,

Vanessa

 

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10 Posts

12-03-2010

United States of America

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Re: W Series Laptops Shipping discussion (2010)

2010-12-03, 19:42 PM
I ordered a W510 on the 26th of November. Original ship date being the 9th of December, then changed to the 13th of December, and now the 15th of December. Is this normal and is there some problem with parts?
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7 Posts

11-15-2010

Canada

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Re: W Series Laptops Shipping discussion (2010) -- ORDERED MINE ON NOVEMBER 23RD

2010-12-04, 2:45 AM

Vanessa,

 

No worries.  The laptop arrived one week late, including an address change once it landed.  For the most part Lenovo staff were helpful in getting things done.  Aside from the delay, which was one week, it was relatively hassle-free.

 

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2 Posts

12-04-2010

Cincinnati, OH

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  • Message 186 of 190

Re: W Series Laptops Shipping discussion (2010) -- ORDERED MINE ON NOVEMBER 23RD

2010-12-04, 22:26 PM

Short version:  The FHD display seems to be back ordered.

 

Now the boring bits:

 

FWIW, I ordered my W510 on 11/29 with HD+ display. Thought better of that, called on 11/30 and asked them to substitute the FHD.  When I didn't get the promised confirmation email about that, I called on 12/3 to ask for confirmation of the change; the fellow I talked with said it wasn't reflected in the system but the fix was in.  A bit later that afternoon I checked my order on the site and found that the computer had shipped. With the HD+ display.  More phone calls, more confusion ... finally it turns out that the FHD is out of stock so they shipped it as originally ordered.

 

The supervisor I talked to said that if I was unhappy about this I could simply call them when the package arrives (don't open the package, he kept repeating) and return it.  While on hold, I'd read the policy about returns in cases like this ... basically, if anything happens to the unit in transit, it's on my wallet, not theirs.  And he couldn't say when the FHDs would be back in stock, so it seems like it'd be a case of "Return it and wait ..."

 

I'm not real thrilled with this, but it's not a deal breaker.  I'll probably live with the HD+ and a life lesson of some sort.

 

Ah well.  The $200 saved pays for most of the IdeaPad I got Herself for Christmas.

 

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70 Posts

11-30-2010

United Kingdom

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Re: W Series Laptops Shipping discussion (2010)

2010-12-05, 17:38 PM
FYI I orderer in the UK a custom configured W510 with the non-touch Full HD screen on 22th October and it arrived a week later. The annoying thing was that there was absolutely no estimate in my order confirmation nor status when I should get it and the order status was stuck in "processing" until the day AFTER I received the laptop, when I received a shipping confirmation (even though I had already received the laptop!)
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10 Posts

12-03-2010

United States of America

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Re: W Series Laptops Shipping discussion (2010)

2010-12-09, 18:34 PM
I ordered a W510 on the 26th of November and keep getting delayed but I see many posts of people who ordered way after I did who have already received their W510s. Now it is supposed to be shipped on the 15th of December, but I have no idea if that is correct or not as it has been delayed twice already. I just check the status daily to wait for another delay. What is the problem?
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12 Posts

12-04-2010

California, USA

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  • Message 189 of 190

Re: W Series Laptops Shipping discussion (2010)

2010-12-16, 2:46 AM

I ordered my ThinkPad W510 i5 laptop on-line on 11/27/2010 (Black Friday sale).

I added +2 GB of Ram to the stock laptop but thats all.

 

It left Shanghai, China on 12/3/2010

By way of Alaska & sitting in customs for 4 days it arrived @ my work in

Newport Beach, California USA on 12/7/2010

 

The original expected date for delivery was 12/10/2010

 

I was totally happy w/ my order & delivery early.

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3322 Posts

07-31-2008

Pakistan

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  • Message 190 of 190

Re: W Series Laptops Shipping discussion (2010)

2011-01-08, 16:28 PM

Every year we create a new shipping thread to keep things manageable here, kindly post regarding your shipping experience in the following 2011 topic from now on:- http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/W-series-shipping-thread-2011-edition/td-p/351007

------------------------------------------------------------

Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]

IdeaPad: U350

Apple:- Macbook Air [Snow Leopard]
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