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W500 Build Quality issue

2008-10-07, 19:19 PM

Hello,

 

I have been playing around with my new W500 for a week but I just noticed something in the chassis that troubles me.

 

I saw a crack where the rubbery surface meets the screen bezel near the left hand side lock. The crack is pretty noticeable and I am afraid it might get bigger soon enough. I am attaching pictures of the left side versus the right side (which doesn't have a crack).


This crack is really bugging me and I would really like to get it fixed. Would that be possible under warranty or do I have to get the laptop replaced?

 

Thanks in advance. 

 

Left side: http://i38.tinypic.com/15p4sgl.jpg
Right side: http://i38.tinypic.com/md1rhz.jpg

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9380 Posts

11-27-2007

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Re: W500 Build Quality issue

2008-10-07, 19:38 PM

Bossmonkey, welcome to the forum,

 

It is actually not a crack, rather the front bezel separating from the cover. In these areas the bezel actually "clicks" with the cover, like a plastic toy found in a Cornflakes box "clicks" together, (sorry - couldn't think of anything better to describe it), I would try re-clicking it by pinching firmly the two parts together - ensure that you only apply pressure to the edges and that no pressure is applied to the screen itself. Should do the trick.

 

Hope this helps.

Message Edited by andyP on 10-07-2008 09:38 PM

Andy  

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9 Posts

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Re: W500 Build Quality issue

2008-10-07, 20:13 PM

Hi Andy,

Thanks for the quick response, but your idea didn't help. I used a paper clip wrapped around cloth and held it there for half an hour, but as soon as i took the clip off, the bezel bounced right back. I didn't hear a clicking noise when I put the clip on either....

 

any other ideas?

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Re: W500 Build Quality issue

2008-10-07, 20:37 PM

Difficult one, how do I describe how much force can be excerted? Obviously I don't want that you cause any further damage, but have done the same myself on a few occasions.

 

A paper clip wouldn't exert enough pressure. Use your fingers and thumbs, as they are opposed to one another, and pinch only on the outer edges using about the same amount of force you would need to stop the air coming out of a balloon you have just inflated. Maybe "click" was wrong, "snap" would be better - it will usually "snap" into place. 

 

If you are unsure, then better to leave it alone. Is there a service partner in your area? I'm sure they could put it right for you quickly.

Andy  

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Re: W500 Build Quality issue

2008-10-07, 22:00 PM
Hmm that didn't work either. I pressed reasonably hard and the bezel bounces right back when I let go....

I guess I will try to get a hold of a local service provider.
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Re: W500 Build Quality issue

2008-10-08, 17:08 PM

Sorry it didn't work :smileysad:

Hopefully a service provider will sort it quickly, let us know.

Andy  

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9 Posts

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Re: W500 Build Quality issue

2008-10-09, 14:58 PM
I took the laptop to a service provider and upon further examination, the technician came to the conclusion that the bezel was improperly installed. So, a replacement has been ordered and as soon as it gets there, it will be installed and I will be able to pick  up laptop. I am just glad the bezel decided to pop out than a few months down the road....

Thanks for all the help Andy.
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9 Posts

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Re: W500 Build Quality issue

2008-10-21, 19:10 PM

I hate to bring this up again but I am hoping one of the moderators can help me out or maybe provide more insight.

 

So my bezel's replacement was approved and Lenovo apparently approved the shipment of a replacement bezel. However, the warranty service provider that I left my laptop with have not recieved the part yet. I have been left without my laptop for nearly two weeks now while other w500s are surely being built and shipped out.

 

How long does it take to ship out a replacement bezel anyway?

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Re: W500 Build Quality issue

2008-10-21, 19:24 PM
Sorry to hear it's taking so long :smileysad:  I can't personally accelerate the delivery but isn't it possible for you to use the system untill the part arrives? Surely they could give you a call when they get it, it's not as if the system isn't working; rather a "cosmetic" repair.

Andy  

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9 Posts

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Re: W500 Build Quality issue

2008-10-21, 19:28 PM
Yeah I will go pick it up today. I was just really hoping it would be done by now. Thanks Andy
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