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5884 Posts

11-24-2007

United States of America

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  • Message 11 of 27

Re: EDIT to prior post Re: Lenovo did the right thing - a relatively happy ending

2010-11-03, 3:48 AM

just to be a jerk, i kudo'd your post, too. :P

 

seriously though, i can appreciate how frustrating a service experience can be.   i can also appreciate a positive follow-up after a bad experience.   the latter usually finds a kudo or more if written in a civil manner.

 

jane's post sums up the rest quite well.

ThinkStation P700      ThinkPad X1C7

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51 Posts

09-27-2010

U.S.A.

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  • Message 12 of 27

Erik and Jane - thank you

2010-11-03, 5:03 AM

This is perhaps overkill and on a different topic - the use of Kudo.

 

I must admit when I first joined the forum 4 weeks ago I did not read all of the threads on being a good forum member but used my knowledge from other forums.  Tonight I actually read what Mark_Lenovo wrote in Jan. 2010 about the Kudo system:

"Kudos is a new feature we've enabled in the Lenovo Community for members to recognize the best contributions of other members and to let them know that they have a shared a great thought, idea, or solution.   While one post may become a solution, there were likely a number of strong contributions along the way... and it's great to recognize those too!"

 

 

In my own opinion I do not see my post above as sharing "... a great thought, idea, or solution" but yes it was information; and probably provides some balance to what is often legitimate critique of Lenovo.  In my first post I promised to provide the end of the story for those that might be interested.  I agree with supporting/encouraging such behavior but would prefer it be part of a thread discussion amongst members of how can we support each other and improve this forum, and to reserve the kudo for what I see was the original intention.

 

It is clear that people use the Kudo/star in somewhat different ways and it seems to me that too few stars are given out as there are some very helpful people on this forum.

 

Again, thanks for the acknowledgment (but to me I simply did what I had promised); and even more so thanks for helping keep the forum a safe and informative dialogue and collaboration.  Probably more than enough ...

 

Edward

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9380 Posts

11-27-2007

Slovakia

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  • Message 13 of 27

Re: EDIT to prior post Re: Lenovo did the right thing - a relatively happy ending

2010-11-03, 7:26 AM

I kudoed it for similar reasons as JaneL, but more for the complete thread. You posted cleary what it was about and your answers to members comments were thorough, also you came back and reported a solution, (with what seems to be fair criticism in the instance), which seems to have been reached by two parties talking sensibly to each other.

Andy  

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8 Posts

11-18-2010

USA

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  • Message 14 of 27

Another W510 with 2 dimm slots..

2010-11-18, 21:15 PM

Guys,

   With the guidence of a sales guy, we (because I was super clear with the sales guy what I wanted) got a W510 (4318-CTO) with only 2 dimm slots.. Now I am waiting to see what Lenovo will do to make it right (they seem to be very professional when you get someone stateside answering the phone).. 

 

FYI: Like all the others its because I got a dual core machine..

 

What I was wondering from the board, as to what kind of ways this can get resolved?  I am not a fan of double billing the CC and shipping this guy off to wait 3 more weeks and take another day off for delivery.   Has lenovo done in field upgrades or credit back accounts in these situations in the passed?  

 

I know my "ideal" answer would be that Lenovo brings out a teck with a Quad Core MB  and does an upgrade.. that way I don't have to sit waiting..  After all I did get the 3 year OnSite with Accident premium support :-P..  (I got the I7, so the base Quad is actually $100 cheaper then my configuration right now)

 

Also, has anyone figured out why they made the MB change for dual core chips?  Its not related to compatibility because the chipset is the same and the procsessor socket is too... Just curious if this was more than a marketing decision.

 

EDIT: Oh ya! and how do we get the Lenovo Sales guys better training.. I feel bad for my Sales guy, because he is shocked that the machine only came with 2 dimms and is even emailing the higherups to figure out what gives..

 

Josh

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288 Posts

04-20-2010

Ottawa

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  • Message 15 of 27

Re: Another W510 with 2 dimm slots..

2010-11-18, 23:53 PM
I have a 4318-cto i7. There are 2 dimm slots on the bottom, and 2 more under the keyboard == 4 total.
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8 Posts

11-18-2010

USA

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  • Message 16 of 27

Re: Another W510 with 2 dimm slots..

2010-11-19, 1:35 AM

I have a 4318-CTO with a dual core i7, It has 1 dimm slot under the memory panel, and 1 under the keyboard  == 2... From what I have gathered its an "undocumented" feature (at least to sales) that the Dual core machines only have 2 dimm slots, not 4 like the quads.. .

 

Do you have a dual core i7?

 

Josh

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1991 Posts

05-17-2008

USA

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  • Message 17 of 27

Re: Another W510 with 2 dimm slots..

2010-11-19, 7:28 AM
Memory
  • PC3-8500 or PC3-10600 Non-Parity (NP) Double Data Rate Three (DDR3) Technology (*)
  • Dual-channel capable
  • Two or four 204-pin SO-DIMM sockets (*)
  • 1GB, 2GB or 4GB memory
  • Supports up to 8GB (for T510) or 16GB (for W510) maximum memory

Note: * depending on system models




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Thinkpad X61T 7762-54U
Thinkpad X60T 6363-4GU
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Did a member help you today? Thank them with a Kudo!

If a post answers your question, please mark it as an "Accepted Solution"!

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325 Posts

10-26-2008

Los Angeles

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  • Message 18 of 27

Re: Another W510 with 2 dimm slots..

2010-11-19, 11:00 AM

See:

 

W510: Lenovo has only made 2 of 4 dimm slots available - what to do?

 

which covers exactly this issue. Jhandel, it's best to post your question at the end of an existing thread on the same topic, if such a thread exists. Otherwise, it's hard for people to keep track of what's going on and what others have already figured out, which is exactly what's happening right now in this thread.

 

I've looked at Intel's spec documents for both the dual-core and quad-core processors in the W510, and can find no technical reason why the motherboards of the dual-core machines only provide 2 memory slots. If you look in the thread I mention above, I provide a link to all of that information. But you currently see this same memory slot issue with these particular processors from all the laptop makers that I've checked. As best as I can tell, it's a marketing strategy on Intel's part, to help prevent the dual-core processors from competing with the quad-cores, but people can draw their own conclusions about all of that.

 

Anyway, MODERATOR, perhaps it will help clarify the discussion if you append the current thread to the existing recent thread, mentioned above, concerning exactly this same topic.

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288 Posts

04-20-2010

Ottawa

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  • Message 19 of 27

Re: Another W510 with 2 dimm slots..

2010-11-19, 13:43 PM
YOu mean the thread that is now a conversation about Kudos? :P

My mind is boggled (yes, boggled) that Lenovo is shipping w510's with entirely different RAM configuration possibilities when virtually every stitch of marketing I've seen promotes the 16gb support.
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8 Posts

11-18-2010

USA

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  • Message 20 of 27

Re: Another W510 with 2 dimm slots..

2010-11-19, 13:50 PM

Its the Kudos discussion that made me decided to start a new thread :-).. (that thread had successfully closed and moved on, re-opening would have just gotten lost in the noise)..

 

Anyways, back on topic..  My questions where

 

1) What kind of resolutions can/has Lenovo supplied in the passed? Is a return and re-order my only option

2) Why oh Why did Lenovo do this? (general wierdness that has no answer just bazzar curiosity

3) How can Lenovo better train their sales guys so that they understand the same machine with the same part number ordered with a different processor, results in a different motherboard with different features..

 

Number 3) is really so that perhaps Lenovo business types can see the thread and think about the impact of this kind of decision on their clients and adjust processes appropriately..

 

Josh

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