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17 Posts

06-30-2010

Gothenburg

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Re: W510 Sleep issue

2010-08-03, 18:28 PM
I did all the suggested updates on my default lenovo preinstalled OS and only lenovo memory and everything in pristine delivered order + all updates. And I still get the same problem.
It somehow looks like if you use only the lid to enter and get back from sleep it works more often.
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35 Posts

08-03-2010

Sweden

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Re: W510 Sleep issue

2010-08-03, 20:50 PM

I have these problem since I bought my Lenovo w510 (4319-29G) in may, 4GB factory memory.

 

I cannot close the lid, when opening the screen is black or if the computer has hibernated I am getting the question to do a normal boot or fail safe boot when starting up.

 

Once, when opening the lid I saw a BSOD saying that powermanager.exe crashed.

 

What is the solution?

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6 Posts

08-03-2010

Whiting, New Jersey

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Re: W510 Sleep issue

2010-08-04, 14:57 PM

First test with only 4GB of OEM memory only shows no problems so far. Later I will test with 8GB OEM memory.

 

The Crucial memory formerly installed was CT25664C1067. Following the Crucial memory finder for Thinkpad W510 returns CT1194153. I queried Crucial about the difference and they said they were the same.

 

Does Lenovo not follow memory standards? Are you keeping secrets from Crucial?

 

Thanks, Mark

 

I'll let you know what happens when we test with 8GB OEM memory.

 

Glen

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6 Posts

08-03-2010

Whiting, New Jersey

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Re: W510 Sleep issue

2010-08-04, 18:03 PM

Good afternoon Mark,

 

Thinkpad W510 type 4319-2PU

With 4GB of OEM memory.

 

When sleep mode entered by inactivity while cover is open > Awakes when power button is pressed.

 

When sleep mode is entered via Fn+F4 > Awakes when power button is pressed.

 

When sleep mode is entered via closing cover > Mixed results: 4 times awakened normally, ONE time would not awaken.

 

I will test some more and try different combinations.

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17 Posts

06-30-2010

Gothenburg

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Re: W510 Sleep issue

2010-08-06, 7:02 AM

Have anyone with these problems had a motherboard or cpu replacement that fixed it?

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21 Posts

04-30-2010

California

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Re: W510 Sleep issue

2010-08-06, 8:21 AM

I tried fixing this problem just now by upgrading to BIOS 1.24-1.13 and things went from bad to worse. The system went to not even doing the annoying blinking thing and failing to respond at all when I tried to wake up the system. Worse yet, when I went back to the previous BIOS (1.19), the new "feature" stuck and so I wound up turning off the sleep/standby mode.  I will keep an eye on the situation for another year and if it isn't fixed by then I will send the laptop to the depot. 

 

 

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21 Posts

04-30-2010

California

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Re: W510 Sleep issue

2010-08-06, 8:48 AM

Today I removed all 3rd party ram (crucial) and left the lenovo-issued ram and still faced issues when recovering from sleep/standby.  Originally I had thought the issue arose only when a crucial memory module was installed on the second memory slot under the keyboard but this has apparently changed now or my testing was simply random electrical behavior.  Today I tried to fix the issue by installing BIOS 1.24-1.13 and now the machine doesn't blink erratically but instead is completely unresponsive.  To me it is obvious that these systems have some electric flaw which exhibits different artifacts on different BIOS software.  I would suggest that you try to replicate the problem by shutting down your test system and disconnecting the power source, leaving only the battery as power source.  Then go into standby mode a few dozen times and try to wake the system up.  Also, let the system sit in standby/sleep for more than five minutes (maybe 10,20,30) and then try to wake it.  My system is win 7 64 bit with all updates and various BIOS versions have exhibited sleep issues.  More recently I have had the problem on BIOS 1.19 and 1.24-1.13 .  I have machine number 4319-2NU.  

 

If you guys (Lenovo) cannot identify the problem I think you should set up a special streamlined process to have laptops exhibiting the issue overhauled with a new board.   Lenovo is submitting us to a very painful experience unlike any I have ever encountered in 25 years of computing.  We are being told to wipe our systems and install default factory software yet I have never heard of such a resolution from any manufacturer in the past.   I bought Lenovo thinking it was a top quality product.  

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35 Posts

08-03-2010

Sweden

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Re: W510 Sleep issue

2010-08-06, 21:16 PM
I find this problem very important to fix asap. Always shutting down the computer is a pain, I have bought a top of the line product which I use professionally. To not be able to close the lid is somewhat annoying. If is is not fixed I must return my w510 to the reseller.
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9380 Posts

11-27-2007

Slovakia

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Re: W510 Sleep issue

2010-08-06, 21:16 PM

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12 Posts

07-09-2010

Canada

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  • Message 60 of 89

Re: W510 Sleep issue

2010-08-07, 3:10 AM

I will have to agree.  

 

A top of the line notebook that doesn't sleep properly is simply unacceptable, especially from a trusted international brand. 

 

This is also not an isolated incident - but is happening WORLD WIDE (see poster's location) across multiple models. 

 

Lenovo should really do something before this becomes a "mini-Toyota" or "mini-BP" disaster.

 

The cost of acting sooner is going to be pale in comparison to the cost of not acting and taking a chance with viral bad PR over the Internet.

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