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4 Posts

04-12-2010

Sydeny

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W510 does not wake up when it goes into Sleep mode - Windows 7 Bit

2010-04-12, 2:35 AM

Hi All,

 

The Lenovo thinkpad w510 does not want to wake up once it goes into sleep mode, I have to push the power button until it shuts down completely and then reboot it completely, I have tried different settings in the power management etc. We have the same pissue on 3 different w510`s with Windows 7 pro 64 Bit

 

Has anybody got a solution for this problem?

 

Regards,

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3538 Posts

07-12-2010

Malaysia

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Re: W510 does not wake up when it goes into Sleep mode - Windows 7 Bit

2011-09-07, 2:53 AM

This issue was initially raised to engineering however they weren't able to replicate the problem at their end so they have recommended customers to update the Lenovo drivers and Windows drivers.

 

Troubleshooting checklist

 

  • BIOS version 1.38 and above -> Site
  • Hotkey 3.52 and above -> Site
  • Intel Chipset -> Site
  • Power Manager 3.62 and above -> Site
  • Power Management 1.62 and above -> Site
  • Video Drivers -> Site
  • Windows Update
  • If problem persist then do a factory restore.
  • If problem persist after factory restore, contact support and get the hardware checked.

Knowledge base article for this

 

//JameZ

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11 Posts

03-16-2010

New York

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Re: W510 does not wake up when it goes into Sleep mode - Windows 7 Bit

2010-04-16, 19:34 PM

same problem. 

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1 Posts

04-27-2010

Walnut Creek, CA

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Re: W510 does not wake up when it goes into Sleep mode - Windows 7 Bit

2010-04-27, 6:41 AM

I have the same problem. After going standby, the laptop light next to the blue THinkvantage button blinks and the keyboard light near the camera blinks along with it. I tried pressing keys to wake up but none of them seem to work. Finally, I hold the power button to let the laptop shutdown and then press the power button to bring it back to life.

 

I have Windows 7 64 bit OS on the laptop. Any ideas why this could be happening?

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21 Posts

04-30-2010

California

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  • Message 4 of 46

Re: W510 does not wake up when it goes into Sleep mode - Windows 7 Bit

2010-05-04, 19:03 PM

See my post on http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/W510-Sleep-issue/td-p/226477 for possible solution.

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2 Posts

05-13-2010

Auckland, New Zealand

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Re: W510 does not wake up when it goes into Sleep mode - Windows 7 Bit

2010-05-13, 0:21 AM

I got the same problem. I've got this problem for a week. It was fine before. Don't know what happened.

Is anyone from Lenovo coming to explain this?

Any solutions?

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4 Posts

09-04-2010

Singapore

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Re: W510 does not wake up when it goes into Sleep mode - Windows 7 Bit

2010-09-04, 16:21 PM

hi, i'm facing the same issue too, the HDD indicator would show signs of activity at first and after that when it stops, the WLAN indicator would still remain on and the fan would still be running, so would the HDD and the laptop doesn't "sleep" as per se.

 

heck, i can even turn on and off my thinklight.

 

in the end, i'm required to force sleep my W510 (holding down the power button), booting it up again.

 

i'm also running the latest bios as well as drivers, including the power managemer 3.25.

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3538 Posts

07-12-2010

Malaysia

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Re: W510 does not wake up when it goes into Sleep mode - Windows 7 Bit

2010-09-04, 17:27 PM

Hi russellwth,

 

Welcome To Lenovo Forums.

 

This issue has been solved with the latest BIOS for the W510. 

 

Please check our Knowledge Base Article regarding this issue.

 

//JameZ

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4 Posts

09-04-2010

Singapore

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Re: W510 does not wake up when it goes into Sleep mode - Windows 7 Bit

2010-09-05, 3:10 AM

thanks jamez for the prompt response, i have tried the BIOS update that you have provided, to no avail, the issue still remains, it can't sleep nor hibernate still. i've also updated power manager to 3.30 and still the same thing.

 

i've also set up my RAM as mentioned and no change.

removing 3rd party RAM also no change.

 

some help please?

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3538 Posts

07-12-2010

Malaysia

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Re: W510 does not wake up when it goes into Sleep mode - Windows 7 Bit

2010-09-06, 6:51 AM

Hi russellwth,

 

Could you try to do a recovery without any non Lenovo software installed to test if your machine could be put into sleep nor hibernate. If problem still persist, please bring your system to be checked at the service center.

 

//JameZ

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4 Posts

09-04-2010

Singapore

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  • Message 10 of 46

Re: W510 does not wake up when it goes into Sleep mode - Windows 7 Bit

2010-09-06, 16:12 PM

hi, aparently this issue has been faced on my computer when it was still running 32bit of windows 7 enterprise, i then upgraded to 64bit of windows 7 ultimate. i replaced my hard drive today as it had been facing some targeted read test issues and even after all this, it still faces the same issues.

 

now im pretty lost as to what i am to do. :smileyindifferent:

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