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32 Posts

03-13-2010

United States

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W510 - ticking time bomb

2010-10-03, 4:21 AM

Well, mine feels like its about to crash and burn.  After a couple months of being (mostly) stable,  the dreaded freezing is occurring constantly.  Laptop was always on a cooler and was never running hot when freezing.

 

Troubleshooting I did:

1. update all lenovo drivers  - did not resolve

2. updated video drivers  - did not resolve

3. full system restore  - did not resolve

 

It wasn't until it froze a couple of times in the BIOS that makes me think I have a bad mobo.   What do you guys think?

I am definitely opening  ticket with Lenovo early next week.

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28 Posts

12-20-2007

UK

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Re: W510 - ticking time bomb

2010-10-03, 13:42 PM

I am not sure whether I and you have the same problem. But I did have similar phenomenon.

 

I found out that it was caused by the gobi 2000 3G modem. Open the device manager, you would found that the gobi 2000 related devices appear and disappear over and over again in a fews in a few seconds, especially when you try to turn it on through fn-f5. 

 

Temporary solution is uninstalled the gobi 2000 driver/software from control panel. Then the problem will go away. I still looking for a real solution that can make the gobi 2000 working. Not yet succeed.

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28 Posts

12-20-2007

UK

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Re: W510 - ticking time bomb

2010-10-03, 13:51 PM

Other phenomenon caused by this problem is occasionally the explorer crashed and ask for restart. 

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32 Posts

03-13-2010

United States

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Re: W510 - ticking time bomb

2010-10-03, 18:26 PM
After additional testing, it froze again. This time in Linux. Which completely rules out windows or windows drivers. I think I have a faulty video card. Whenever it offloads processing to do 3d apps, thats when it freezes. In short, I believe that my problem is hardware related. Has anyone experienced a similar problem?
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25 Posts

08-24-2010

Durham, NC, USA

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Re: W510 - ticking time bomb

2010-10-06, 12:15 PM

More examples of Lenovo's fine qulaity!  Do I sound a little bitter?

 

Model:4062-4JU

Serial:xxxxxxx

Ticket:33P7H3K

 

 

Moderator Note; s/n edited for members own protection

 

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288 Posts

04-20-2010

Ottawa

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Re: W510 - ticking time bomb

2010-10-06, 20:58 PM

 


wrote:
 Has anyone experienced a similar problem?

 

Yes, I am on my 3rd system board.  Yours needs replacing.  You can try as much as you like to find some other solution (as I did), but the only solution is call lenovo and tell them about it, and they will fix it.

 

If you haven't yet, you should upgrade your warranty to onsite *before* you call, otherwise you'll be without your laptop for days/weeks with shipping to and from the depot.  It'll be the best $50 or whatever you ever spend.  I'm now on a first name basis with the local onsite support crew.

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257 Posts

07-19-2010

Colorado

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Re: W510 - ticking time bomb

2010-10-07, 1:48 AM

My system was freezing as well, and I had a tech come out to replace the system board. The new board wouldn't even boot up (gave the bad system board beep), so Lenovo eventually just sent me a new machine. They were very helpful and apologetic. The bottom line is, I've got a working W510 now.

 

My system was also a R8-series. Seems that batch has issues. My new one's serial code is R9-something or other.

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32 Posts

03-13-2010

United States

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Re: W510 - ticking time bomb

2010-10-07, 20:35 PM
Just got my Laptop back from Lenovo this morning. (Thank goodness I have a 3 year extended warranty). Their warranty service was fantastic. I opened the ticket on Monday, got the RMA box on Tuesday and sent it in that afternoon. They received it Wednesday, serviced it, overnight-ed it that same day, and I got it this morning. It was very very fast.

Unfortunately, I ran the ThinkVantage toolbox "Full System Test" and guess what? It froze again, in the same spot as always. Arg... I checked the service paper they sent back to see what was replaced. It said:
"PLNR WORKSTATION clean"
I am not sure exactly what it means. I am not sure if anything was replaced at all. I noticed that the BIOS was was reverted back to 1.24, so perhaps my mainboard was changed. Any ideas?

It looks to be still an R8-series :(
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257 Posts

07-19-2010

Colorado

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Re: W510 - ticking time bomb

2010-10-11, 15:14 PM

If you can convince them to replace your system entirely, that's the best. My R8 wouldn't even accept a new motherboard, so obviously something was wrong. The old, faulty motherboard was the only one that ran, even with occasional freezing or sleeping issues. 

 

Get yourself an R9. ;)

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32 Posts

03-13-2010

United States

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Re: W510 - ticking time bomb

2010-10-11, 20:14 PM

Yeah, getting the entire thing replaced woud definitely save me a lot of trouble.  I put everything back into it how it first came.  Replaced the 2nd hard drive bay with the dvd rom, put original ram back in, and *cry* put back my original hard drive instead of my ssd.  Then I factory restored.  Seems to be working (for the most part).  It only froze a couple times since I did that.  I still can't point out exactly what the problem may be.  If I test each individual device, they would pass.  (except the vid card test which passes only half the time).  But if I run the full system test, it freezes around the end of the vid test almost all the time.

 

I would like to try and update the BIOS, but i'm too scared.  1.24 seems to be the most stable and updating may or may not remedy the situation.  If I do, it may fall back to the sorry state it was in the first place .  So I am just stuck between a rock and a hard place.

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