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  • Registered: ‎06-27-2014
  • Location: Belgium
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W540 build quality after reassembly

2014-07-09, 10:09 AM

Two days ago, an onsite support engineer (from Lenovo) had replaced the fan (after thee months of light use of the machine).

Such a shame as I deliberately ordered the laptop with everything I need so that It doesn’t get opened & reassembled. As a result, however:

  1. The power light bleeds under the power button. I can see the light by looking at the num keypad.
  2. The upper part of the frame (above the F2 to F5) clicks when light pressure is applied (on finger), then clicks back if I the pressure is removed.

It looks like the upper frame surrounding the keyboard was either glued by the factory, or the frame has bent after the reassembly, or there is a broken latch causing the click and click back when the pressure is applied and removed.


I don’t know if you have suggestions to fix these two issues (apart from getting in touch with support again).


FYI- Specs (as ordered).

  • Intel Core i7-4930MX Processor
  • Windows 8 Pro 64 English
  • LED Backlit Anti-Glare Display,
  • 15.5 3K IPS eDP 1.2 2880x1620
  • NVIDIA Quadro K2100M 2GB
  • With Colour Sensor
  • 32 GB RAM
  • ThinkPad New Precision Backlit Keyboard
  • with Number Pad US English (QUERTY)
  • ThinkPad TrackPad with Fingerprint Reader
  • 720p HD Camera
  • Smart card reader
  • Primary SATA RAID 0
  • Dual RAID SSDs, 512 GB Solid State Drive
  • RAID via Bay Adapter
  • 9 Cell Li-Ion Cylindrical Battery 99.9Wh
  • Intel Dual Band Wireless 7260AC with Bluetooth 4.0
  • Ericsson N5321 Mobile Broadband HSPA+
W540 (20BH): i7-4930MX,3K IPS, Quadro K2100M, 32 GB RAM, Dual RAID 0 512 GB SSDs, E/// Mobile Broadband HSPA+, Win 8.1 Pro (pre-installed).

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  • Registered: ‎10-21-2012
  • Location: Switzerland
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Re: W540 build quality after reassembly

2014-07-09, 16:17 PM
You may be the victim of a rush job; quite often the "engineer" is either bored by such jobs, or just an unexperienced/underpaid intern.

I'd re-open and rebuild it carefully myself. After all it's your machine and these guys have to cope with a thankless job.
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