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5 Posts

09-05-2015

United States

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W550s finerprint scanner not working in Windows 10

2015-10-15, 15:07 PM

Hi everyone,

Hope I can get help with this, but after a month of successful usage, the fingerprint scanner has stopped functioning (no lights, no activity or acknowledgement) on my W550s (Windows 10).  I've attempted updating the driver, disabling and re-enabling the device.  No luck.

Thanks!

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5 Posts

09-05-2015

United States

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Re: W550s finerprint scanner not working in Windows 10

2015-10-19, 11:25 AM

Hi Naveen -

 

That worked!  Thanks : )

Dan

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476 Posts

07-14-2015

Bangalore

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Re: W550s finerprint scanner not working in Windows 10

2015-10-19, 10:49 AM

Hi ddarmstrong23,

 

Welcome to Lenovo Forums!

 

Request you to uninstall and reinstall the finger print reader driver and check for the issue.

 

Please let me know whether the above steps helped you.

Thank you, have a good day.

 

Regards,

Naveen.v

 

Did someone help you today? Click on the “upper half star” at the left side of the post to thank them with a Kudo!

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5 Posts

09-05-2015

United States

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  • Posts: 5
  • Registered: ‎09-05-2015
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Re: W550s finerprint scanner not working in Windows 10

2015-10-19, 11:25 AM

Hi Naveen -

 

That worked!  Thanks : )

Dan

0 person found this solution to be helpful.

This helped me too

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476 Posts

07-14-2015

Bangalore

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Re: W550s finerprint scanner not working in Windows 10

2015-10-20, 6:27 AM

Hi ddarmstrong23,

 

Great, thank you for letting us know about the same and I hope you found the above suggestion helpful.

We request you to feel free to post back if you have any further queries.

 

If you find that the assistance provided by us is helpful, then we request you to mark it as an "Accepted Solution"! This helps in finding the solution for the similar issues for the rest of the Community members.

 

Did someone help you today? Click on the “upper half star” at the left side of the post to thank them with a Kudo!

 

Cheers!:smileyhappy:             

Naveen.v

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88 Posts

06-27-2009

S. Cal.

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Re: W550s finerprint scanner not working in Windows 10

2016-01-21, 2:40 AM
Unfortunately there is no place to set up fingerprint on my version of Windows 10 where you say it is. This is Win 10 Pro x64.
Perry
W550s I5 QHCD, W520, I7 2720QM, M4 512 GB SSD OS/Program Disk, C300 256 GB Data Disk in Ultrabay Caddy; X220, I7 2620, Samsung 256 GB SSD, Intel 310 mSata Drv, T61, ancient but working, Asus MoBo, I7 2600k overclocked
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88 Posts

06-27-2009

S. Cal.

450 Signins

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  • Posts: 88
  • Registered: ‎06-27-2009
  • Location: S. Cal.
  • Views: 1312
  • Message 6 of 6

Re: W550s finerprint scanner not working in Windows 10

2016-01-23, 23:15 PM

Apparently my W550s is unable to load the driver after reinstalling Windows 10 on myu machine.  I get the message" This device is not working properly because Windows cannot load the drivers required for this device. (Code 31).

 

I have disabled and then enabled the device with no joy.  I have removed the driver and then attempted to reinstall it with no joy.  I do get a message in general as above after the remove and reinstallation.   So for some reason the reinstallation of Windows 10 and its updates has done something to keep the FP driver from reloading.  I have also tried removing the FP device and restarting to see if it will reinstall the driver due to PnP.  And it won't.

 

 

Perry
W550s I5 QHCD, W520, I7 2720QM, M4 512 GB SSD OS/Program Disk, C300 256 GB Data Disk in Ultrabay Caddy; X220, I7 2620, Samsung 256 GB SSD, Intel 310 mSata Drv, T61, ancient but working, Asus MoBo, I7 2600k overclocked
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