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63 Posts

05-02-2009

europe

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  • Message 31 of 56

Re: W700 - keyboard flex / hollow sounds

2009-06-05, 11:56 AM

Many thanks Mark_Lenovo, i will ask IBM's customer support if they can send me that part, in september when I return to the UK. At the moment I am using the machine on a daily basis and are extremely pleased with it, the keyboard is a minor issue (almost got used to it) but if I manage to sort it out and get a more solid one the W700 will become the perfect workstation.

I will save the post and update after the summer, thanks again to everybody for the help,

Message Edited by Sampei on 06-05-2009 04:58 AM
Thinkpad W700 / Quad Core Extreme QX9300 / QUADRO FX 3700M / 8 GB DDR3 / Samsung 840 EVO 250GB SSD / Hitachi 160GB HDD / Intel Turbo Memory 2 GB / Windows 7 64-bit
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28 Posts

04-02-2009

melbourne, australia

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  • Message 32 of 56

Re: W700 - keyboard flex / hollow sounds

2009-06-06, 5:13 AM
Sampei, was your keyboard finally fixed to your statisfaction?
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63 Posts

05-02-2009

europe

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  • Message 33 of 56

Re: W700 - keyboard flex / hollow sounds

2009-06-06, 11:45 AM

Antskip,

I am currently in Italy, I will order the part after the summer in September, when I go back to the UK (where I bought the notebook). As I said this is a minor flaw for an otherwise prefect workstation.

Thinkpad W700 / Quad Core Extreme QX9300 / QUADRO FX 3700M / 8 GB DDR3 / Samsung 840 EVO 250GB SSD / Hitachi 160GB HDD / Intel Turbo Memory 2 GB / Windows 7 64-bit
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8 Posts

05-20-2009

Lytham St.Annes, England.

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  • Message 34 of 56

Re: W700 - keyboard flex / hollow sounds

2009-06-06, 17:08 PM

Hi, Well I got the new W700 and I am pleased to say no flexing around the P area. It does sound "hollower" but certainly no additional flexing. At least not  compared with my T42p.  

 

I will go for a change though as I must admit the change in sound as you type is a bit disconcerting.  I will explain exactly the part number (as per this forum) and hope I get as good a result as the guys in the US.

 

 

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80 Posts

05-15-2009

United Kingdom of Great Britain and Northern Ireland

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  • Message 35 of 56

Re: W700 - keyboard flex / hollow sounds

2009-06-06, 19:13 PM

I brought it up with the support person who sorted out my new Blu-Ray drive, but he was far less than helpful on the keyboard.  I was told that it like that by design, and there are no replacement types.  If you get some luck having your changed please post the part number here - I could do with more ammunition before confronting them again ;)

 

Message Edited by system11 on 06-06-2009 12:13 PM
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28 Posts

04-02-2009

melbourne, australia

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  • Message 36 of 56

Re: W700 - keyboard flex / hollow sounds

2009-06-06, 21:14 PM

You need one of 42T3209, 42T3273, or 42T3143.

See 

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70558.

 

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9380 Posts

11-27-2007

Slovakia

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  • Message 37 of 56

Re: W700 - keyboard flex / hollow sounds

2009-06-06, 21:18 PM

Andy  

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19 Posts

06-17-2009

Atlanta

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  • Message 38 of 56

Re: W700 - keyboard flex / hollow sounds

2009-06-19, 17:51 PM

Sampei, apparently they are no longer giving replacements for the crap keyboard. I saw this in another thread which is on the first page at the moment. Apparently they are saying they fixed it, but I have a very new W500 that I got at the end of May (5/25/2009) and its not fixed. I will say that my keyboard had no flex but it had the hollow noise near the W, E and R keys. After taking it apart it appears that they put some hard rubber or plastic square pieces for extra support to eliminate flex. But since the keyboad is made of such a flimsy backing, the hollow noise remains.

 

Either way, whether they think they fixed it or not, if people aren't happy with it don't you think they'd just give you the better keyboard? If they WERE doing this then I'd think 'yeah, these guys really are trying to get it right'. Instead, I feel like they are cutting corners. It also speaks to the quality of their customer service, which is piss poor. We have 3 thinkpads in my family and 2 of us had issues with service.

 

The look and feel of a thinkpad are really important. Who likes paying thousands for a machine that sounds like junk when you type? Would you be happy if the cupholders in your Porsche rattled when you drove? Just give us the keyboard, and while your at it, phase these out and bring back the other older version.

 

Now.... I was able to eliminate the hollow noise in mine by layering some scotch tape underneath the keyboard. To get it just right with a uniform feel and sound for every key, I spent a lot of time through trial and error. If anyone tries to do this, just be sure you dont put tape over the little holes otherwise the keystroke will feel a little mushy (this blocks a full keystroke very slightly).

 
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101 Posts

11-02-2008

California

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  • Message 39 of 56

Re: W700 - keyboard flex / hollow sounds

2009-06-19, 19:52 PM
One would think that afer thousands of complaints from all around the world, that Lenovo management would give up on the idea of sticking with this cheaper and much poorer (from the point of view of the user) keyboard given the amount of goodwill they had developed with respect to the typing experience on the Thinkpads. This goodwill goes back to the days when IBM owned the brand. As they look for evermore ways to increase profits you can be sure that more corners will be cut. Such is the fatal flaw in almost all enterprise business models-- they must make their short-term numbers at ALL costs. Employees, prodcuts, and customer satisfaction are all secondary to that principal now. Perhaps the future will see a return to the days of these businesses taking a longer-term view, but not today.
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12 Posts

06-04-2009

Taiwan

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  • Message 40 of 56

Re: W700 - keyboard flex / hollow sounds

2009-06-27, 1:53 AM

Ihave received my W700 and no, whatever the improvement Lenovo said they will make, didn't happen with my June manufactured W700. The keyboard is flexy on the left hand side. I will probably swap my T61p keyboard with my W700 for now and contact Lenovo to see what they can do about it.

 

 

Message Edited by tom2517 on 06-26-2009 07:41 PM
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