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38 Posts

10-09-2008

Canada

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  • Posts: 38
  • Registered: ‎10-09-2008
  • Location: Canada
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  • Message 1 of 3

defective DVD writer with my new order

2008-11-01, 9:59 AM

I just received my order 3 days ago, but I had found that the DVD writer came with my W500 cannot read any DVD/CDs.

 

I had tried several different CD/DVDs, including the recovery discs that came with they system, no luck at all.

while at the same time, my desktop, fujitsu laptop have no problem to read those DVD/CDs.

 

I am pretty sure the writer came with the system is defective. how can I fix it?

 

before I placed the order, I worried about the keyboard issue, but at the end it turned into DVD writer issue for me.

 

how can I get a new dvd writer?

 

 

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4096 Posts

01-05-2008

Germany

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Re: defective DVD writer with my new order

2008-11-01, 11:42 AM

Hello Bluemoon,

 

please let PcDoctor or Lenovo Tool Box check your system.

You´l find these programs on Lenovo support pages. See link on top of this page.

Then contact support with your results.

They problably will send you a new one.

Message Edited by Agotthelf on 01-11-2008 12:43 PM

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I´m a volunteer here using Lenovo Yoga C930, ThinkPad X1 Carbon 5th Gen. Silver Edition, ThinkPad 13, Yoga 900, ThinkPad T460s, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.

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4096 Posts

01-05-2008

Germany

22194 Signins

317435 Page Views

  • Posts: 4096
  • Registered: ‎01-05-2008
  • Location: Germany
  • Views: 317435
  • Message 2 of 3

Re: defective DVD writer with my new order

2008-11-01, 11:42 AM

Hello Bluemoon,

 

please let PcDoctor or Lenovo Tool Box check your system.

You´l find these programs on Lenovo support pages. See link on top of this page.

Then contact support with your results.

They problably will send you a new one.

Message Edited by Agotthelf on 01-11-2008 12:43 PM

_________________________________________________________
Follow
@LenovoForums on Twitter!
Try the forum search, before first posting: Forum Search Option
Please insert your type, model (not S/N) number and used OS in your posts.
I´m a volunteer here using Lenovo Yoga C930, ThinkPad X1 Carbon 5th Gen. Silver Edition, ThinkPad 13, Yoga 900, ThinkPad T460s, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.

English English Community      Deutsche Deutsche Community      Español Comunidad en Español

0 person found this solution to be helpful.

This helped me too

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38 Posts

10-09-2008

Canada

215 Signins

1683 Page Views

  • Posts: 38
  • Registered: ‎10-09-2008
  • Location: Canada
  • Views: 1683
  • Message 3 of 3

Re: defective DVD writer with my new order

2008-11-01, 18:49 PM

thanks for the suggestion,

and I did the test with the recovery disc, and also music cd, Pc doctor says tests have failed.

 

I think the dvd writer is really defective

 

 

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