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07-09-2021

Canada

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internal speaker doesn't work; headset works fine

2021-07-09, 14:15 PM

I have a new ThinkPad, and I can't get any sound out of the speakers.  I have audio from the headset just fine, but when I unplug them, I expect to hear through my speakers and I hear nothing.  I have Googled things that could be wrong and feel like I've tried everything that has been suggested, to no avail.  Has anyone heard of this?

 

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4144 Posts

12-13-2016

United States of America

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Re:internal speaker doesn't work; headset works fine

2021-07-09, 16:07 PM

Welcome to the Community

 

It might help to know which Thinkpad you have - model and type - don't post the serial number. Also which operating system and version you're on. For example, "Windows 10 Pro Ver 20H1."

 

Also, if you could list all the things you've attempted so others aren't wasting your time suggesting things you've already tried.

 

Thanks

 

Doc


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2810 Posts

06-13-2013

United States of America

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Re:internal speaker doesn't work; headset works fine

2021-07-11, 21:25 PM

Seems you've probably tried all of this, but as was mentioned it would help if you could say what model Thinkpad you've got, and what version/release of Windows.

 

Do you have any other external devices connected and if so what are they?  Docking station?  Mini-hub via USB-C dongle?  Anything else we should know?

 

Is this a brand new laptop? Did you buy it "new" from Lenovo or a retail source?  Or did you buy it "used" from someone else or online  somewhere? If you bought it "new" it should be under warranty, and you can always ask for a replacement because you believe it is defective. Depending on your warranty service level, Lenovo could do it "next business day", or come out to your house, or however, but it would still be no-charge warranty work. That's worst case.

 

Have the laptop's speakers ever worked?  Or never?

 

Do you have an external monitor connected via HDMI cable? Does the monitor have speakers in it?  Do you have the Windows "sounds" -> Playback devices set to use the monitor's speakers as "default" playback device, and perhaps have not turned up the volume on the monitor?  Maybe you have the monitor's speakers set to "mute"?

 

Or are the laptop's built-in Realtek Audio speakers specified as "default"? When you are in "sounds" -> Playback, the laptop's Realtek speakers are shown with the green "default" check?  If you then push the "configure" button and then you push the TEST button, you hear nothing?  If you push the "Properties" button -> Level tab, the value is probably between 65 - 75?  It's not 0, is it? What shows on the Properties -> "Advanced" tab?

 

Have you installed Dolby Atmos or Dolby Headphone any other sound-related software offering?

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