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CriticalCog
Paper Tape
Posts: 4
Registered: ‎05-13-2017
Location: US
Views: 1,986
Message 1 of 6

Audio and Video Out Of Sync In Windows 10

I recently purchased a ThinkPad P50 that came with Windows 10 preinstalled.  The video and audio work fine.  When streaming videos from the internet, however, the audio slowly becomes out of sync with the video.  I have tested this with YouTube, Netflix, and Amazon Prime in the latest versions of Chrome, Internet Explorer, and Edge.

 

Things I have tried:

  • Recently updated to Windows 10 Creators Edition and ran Windows Update
  • Updated BIOS to latest version
  • Uninstalled / Reinstalled audio and video drivers
  • Disabled Enhancements in audio applet
  • Turned off Dolby Audio
  • Turned off Exclusive Mode (Allow applications to take exclusive control of this device)
  • Tried different audio formats (41000Hz and 48000Hz in both 16 and 24 bit)
  • Ran Lenovo diagnostics on Audio, Video, and Wifi

We have several other computers in the house and they do not have any audio / video sync issues with Windows 10.  Any help with this issue would be appreciated.

Lenovo Staff
Lenovo Staff
Posts: 476
Registered: ‎01-14-2014
Location: US
Views: 1,954
Message 2 of 6

Re: Audio and Video Out Of Sync In Windows 10

Have you tried upgrading the graphics driver? 

CriticalCog
Paper Tape
Posts: 4
Registered: ‎05-13-2017
Location: US
Views: 1,946
Message 3 of 6

Re: Audio and Video Out Of Sync In Windows 10

I have the latest drivers installed for the NVidia Quadro M10001 as per the Lenovo Update utility.  Here are the versions:

  • Nvidia Driver Version 381.78
  • Microsoft  High Definition Audio Version 10.0.15063.0
  • Realtek High Definition Audio Version 6.0.1.8117
Lenovo Staff
Lenovo Staff
Posts: 476
Registered: ‎01-14-2014
Location: US
Views: 1,934
Message 4 of 6

Re: Audio and Video Out Of Sync In Windows 10

The next thing you could try is set the graphics mode to "Discrete graphics" within BIOS.  This will allow the P50 to exclusively use the Nvidia graphics instead of Hybrid graphics (Nvidia and Intel). 

CriticalCog
Paper Tape
Posts: 4
Registered: ‎05-13-2017
Location: US
Views: 1,928
Message 5 of 6

Re: Audio and Video Out Of Sync In Windows 10

The Display setting in BIOS was already set to "Discrete Graphics". I didn't see anything else in the BIOS that I thought could help.

PrasMantri
What's DOS?
Posts: 1
Registered: ‎12-04-2017
Location: CA
Views: 1,053
Message 6 of 6

Re: Audio and Video Out Of Sync In Windows 10

Is your audio device Realtek High Definition audio? If it is the problem is windows 10 with Realtek.

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