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lufas
SCSI Port
Posts: 41
Registered: ‎07-23-2017
Location: DE
Views: 3,607
Message 1 of 44

BSOD on P51

Hello all,

 

we have recently encountered an increasing amount of seemingly randomly occuring Bluescreens on our P51 (we have 40 Clients in use, of which 20 of those are having issues). We have analyzed a lot of dumps to no avail, every dump seems to point to a different driver and/or stopcode. Now we are facing the problem, that dumps aren't even being generated anymore ( Windows freezes at a random percentage during the generation and no dump is created). 

They occur randomly, we have however noticed that an increased amount of BSOD's occur during the transition from locked --> wake. We image the clients using SCCM, the image is basically a default Win10 Image with the Lenovo Driver Package being rolled out also. We have disabled a lot of different programs, including AV and Encryption software, this did not decrease the amount of bluescreens.

 

Any help or sharing of similar experiences would be greatly appreciated. 

muhrk
Paper Tape
Posts: 2
Registered: ‎02-15-2018
Location: DE
Views: 3,540
Message 2 of 44

Re: BSOD on P51

Hi Lufas,

 

we are having the exact same problem, also only on P51 Clients. BSOD analysing didn't help here either, if anyone needs dumps I could provide those.

Guru
Posts: 610
Registered: ‎12-30-2017
Location: PL
Views: 3,526
Message 3 of 44

Re: BSOD on P51

Have you by any chance updated BIOS recenlty (1.17)?

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lufas
SCSI Port
Posts: 41
Registered: ‎07-23-2017
Location: DE
Views: 3,519
Message 4 of 44

Re: BSOD on P51

1.17 -> N1UET43W is not available anymore.
It was update for Spectre & Meltdown and we only installed it on 1 client.
Lenovo Employee rbkirk
Lenovo Employee
Posts: 798
Registered: ‎02-20-2009
Location: US
Views: 3,500
Message 5 of 44

Re: BSOD on P51

Just a check here...BIOS settings for Windows 10 should have "Use Optimized OS Defaults: ENABLED", and can you then load and save default BIOS settings?

 

Also, have you passed the systems through System Update to make sure as much code as possible is up to date? It can be downloaded from https://support.lenovo.com/us/en/downloads/ds012808

 

Changing to using optimized defaults and loading default bios settings will put the system into pure UEFI mode (best for Windows 10), secure boot enabled. If the machine does not boot at all after this, you may have created an MBR instead of a GPT partition for the boot device...you can toggle the settings back to "Use Optimized OS Defaults: DISABLED", save them, run the MBR2GPT utility in W10 1703 and higher, and THEN go back to "Use Optimized OS Defaults: ENABLED, and load and save default settings.

 

I would test with "Use Optimized OS Defaults: ENABLED" with default settings loaded and saved for several days for test purposes.

lufas
SCSI Port
Posts: 41
Registered: ‎07-23-2017
Location: DE
Views: 3,483
Message 6 of 44

Re: BSOD on P51

Use Optimized OS Defaults is set to Enabled.
We already tried Lenovo System Update software without success.
lufas
SCSI Port
Posts: 41
Registered: ‎07-23-2017
Location: DE
Views: 2,973
Message 7 of 44

Re: BSOD on P51

Tried to work with these settings a few days now. Still having trouble with BSOD.
muhrk
Paper Tape
Posts: 2
Registered: ‎02-15-2018
Location: DE
Views: 2,465
Message 8 of 44

Re: BSOD on P51

@rbkirk or Lenovo as a whole, this is starting to get ridiculous.. there is an insane amout of posts about P51's having BSOD issues, and all we get is one answer which didn't help one bit. Can you please follow up on the question asked?

dcoscio
Fanfold Paper
Posts: 11
Registered: ‎04-19-2018
Location: AR
Views: 2,340
Message 9 of 44

Re: BSOD on P51

Hi,

 

I'm having the same problem. All HW test look good. Lenovo already offered a refund but I still think it's not HW problem. Im still having a few BSOD but the frequence decreased a lot since I used 3rd party drivers update software to keep them up to date.

First time I installed the application almost all of the drivers were detected as out of date. Since I updated as suggested by the application, all went better but it's not yet resolved.

 

As far as I can see, this is a massive issue and Lenovo must do something other than just refund us to destroy the notebook (at least here in my country)!!!

Lenovo Thinkpad P51 (20HH000UUS)
BIOS: N1UET71W 1.45
Community SeniorMod
Community SeniorMod
Posts: 3,380
Registered: ‎12-01-2007
Location: US
Views: 2,296
Message 10 of 44

Re: BSOD on P51

Hello,

 

Are you using a third-party anti-malware program on the ThinkPad P51?  If so, does temporarily uninstalling it make any difference?

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

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