08-19-2017 03:27 PM
I have been using my fingerprint to log in successfully for a while, but two days it started to not work. I can't set up any fingerprint successfully.
It started well, but when it prompts to change angle of fingers, it quick leads to error: can not set up.
Please check the video:
I have reset the fingerprint sensor in BIOS and also reinstalled the driver/SW for the fingerprint sensor, but still not working
Any suggestion is appreciated, thanks!
08-19-2017 06:37 PM
When I had similar problems, I erased fingerprints in windows hello, erased in BIOS and set up again in windows hello. The next time you turn on, it will prompt again.