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17 Posts

08-29-2016

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Can not set up fingerprint successfully in my ThinkPad P70 (Win10 Pro)

2017-08-19, 22:27 PM

Hi,

I have been using my fingerprint to log in successfully for a while, but two days it started to not work. I can't set up any fingerprint successfully. 

It started well, but when it prompts to change angle of fingers, it quick leads to error: can not set up.

Please check the video: 

I have reset the fingerprint sensor in BIOS and also reinstalled the driver/SW for the fingerprint sensor, but still not working

 

Any suggestion is appreciated, thanks!

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11208 Posts

01-02-2010

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Re: Can not set up fingerprint successfully in my ThinkPad P70 (Win10 Pro)

2017-08-20, 1:37 AM

When I had similar problems, I erased fingerprints in windows hello, erased in BIOS and set up again in windows hello.  The next time you turn on, it will prompt again.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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17 Posts

08-29-2016

US

46 Signins

309 Page Views

  • Posts: 17
  • Registered: ‎08-29-2016
  • Location: US
  • Views: 309
  • Message 3 of 4

Re: Can not set up fingerprint successfully in my ThinkPad P70 (Win10 Pro)

2017-08-21, 21:32 PM

Thanks. Can you specify the steps you follow? I don't quite understand your suggestion

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17 Posts

08-29-2016

US

46 Signins

309 Page Views

  • Posts: 17
  • Registered: ‎08-29-2016
  • Location: US
  • Views: 309
  • Message 4 of 4

Re: Can not set up fingerprint successfully in my ThinkPad P70 (Win10 Pro)

2017-08-23, 5:55 AM

Help needed Lenovo! Reset fingerprint again in BIOS still not working!

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