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jfh3
Punch Card
Posts: 7
Location: Colorado
Views: 3,964
Message 1 of 12

Cannot install Samsung Magician 4.0 for SSD on W520

I have a Samsung 840 SSD installed in my W520.  When I try to install the Samsung Magician 4.0 firmware manager, I get the following error box:

 

"INSTLALATION CANNOT CONTINUE: Windows Management Instrumentation service is disabled.  Please enable and try again"

 

But when I go to Windows services, the service is running.

 

 I get the same error running as Administrator.

 

 

Any ideas?

Guru
Posts: 1,652
Location: US
Views: 3,923
Message 2 of 12

Re: Cannot install Samsung Magician 4.0 for SSD on W520

The Performance counters have become corrupted. Try the following to fix the issue:

 

  • Run Command Prompt as Administrator
  • Type lodctr /r  to rebuild the performance counters

P70 XEON 1505, BIOS 2.23, UHD 4k Display, 64GB non-ECC RAM, M3000M NVIDIA GPU, RAID 1 512GB Samsung 951 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
T460s, BIOS 1.20, WQHD display, 20GB RAM, I7-6600U, Samsung PM961 1TB PCIe-NVMe SSD, EM7455 WWAN
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
jfh3
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Posts: 7
Location: Colorado
Views: 3,917
Message 3 of 12

Re: Cannot install Samsung Magician 4.0 for SSD on W520

That completed sucessfully, but I get the same error.

Guru
Posts: 1,652
Location: US
Views: 3,910
Message 4 of 12

Re: Cannot install Samsung Magician 4.0 for SSD on W520

Hmmm.....

 

Try this repair tool from MS:

 

http://www.microsoft.com/en-us/download/details.aspx?id=7684

 

 


P70 XEON 1505, BIOS 2.23, UHD 4k Display, 64GB non-ECC RAM, M3000M NVIDIA GPU, RAID 1 512GB Samsung 951 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
T460s, BIOS 1.20, WQHD display, 20GB RAM, I7-6600U, Samsung PM961 1TB PCIe-NVMe SSD, EM7455 WWAN
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
Guru
Posts: 1,652
Location: US
Views: 3,909
Message 5 of 12

Re: Cannot install Samsung Magician 4.0 for SSD on W520

There is another possible solution to rebuild WMI;;

 

1. Run CMD prompt as Administrator

 

2. Execute the following:

 

winmgmt /standalonehost

winmgmt /salvagerepository

 

3. REBOOT

 

----------------------------------------------------------------------------------------------------------------------------

 

4. If the savalgerepository did not correct the issue, then the following command will restore the

WMI respository to its initial OS install state.

 

winmgmt /resetrepository

 

5. REBOOT

 

 


P70 XEON 1505, BIOS 2.23, UHD 4k Display, 64GB non-ECC RAM, M3000M NVIDIA GPU, RAID 1 512GB Samsung 951 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
T460s, BIOS 1.20, WQHD display, 20GB RAM, I7-6600U, Samsung PM961 1TB PCIe-NVMe SSD, EM7455 WWAN
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
jfh3
Punch Card
Posts: 7
Location: Colorado
Views: 3,892
Message 6 of 12

Re: Cannot install Samsung Magician 4.0 for SSD on W520

First option did not work.

 

Received an error during the second:

 

WMI repository reset failed.

 

Error 0x8077041B

 

Stop control has been sent to a service that other running services depend on.

 

I appreciate your assistance ... I have absolutely no idea what's going on.

mbackis
What's DOS?
Posts: 2
Location: Sweden
Views: 3,840
Message 7 of 12

Re: Cannot install Samsung Magician 4.0 for SSD on W520

Hi!

 

I have exactly the same problem. Haven't got time to test very much but there are some more parameters that could be of interest:

 

* I am using Windows 8 (64).

* I am running Hyper-V (have got other unpleasant side effects)

 

 

jfh3
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Posts: 7
Location: Colorado
Views: 3,826
Message 8 of 12

Re: Cannot install Samsung Magician 4.0 for SSD on W520

Interesting - I'm using VMWare - wonder if using the virtualization function is somehow getting in the way.

zsero
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Posts: 25
Location: UK
Views: 3,813
Message 9 of 12

Re: Cannot install Samsung Magician 4.0 for SSD on W520

Just run the installer in compatibility mode. XP SP3 works fine.

mszczepaniak
What's DOS?
Posts: 1
Location: Colorado
Views: 3,741
Message 10 of 12

Re: Cannot install Samsung Magician 4.0 for SSD on W520

Installing in XP compatibilty mode worked for me.  For those that don't know how to do this, I wrote up the procedure here:

 

http://www.tomshardware.com/forum/298297-32-samsung-program-issue#para1994892

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