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roman300
What's DOS?
Posts: 1
Registered: ‎03-25-2017
Location: EC
Views: 446
Message 1 of 13

Computer stop charging when I enter windows

I have a Lenovo laptop for about 6 months with win 10. Recently, The laptop charges when the laptop is off , and batery charges well, but when I enter windows suddenly stop charging, but I can work with the battery.  I took the battery out, and I turn on the laptop without the battery and when I enter win10  the laptop suddenly turns off.

 

My personal conclusion is that the battery and the charger works perfect, but the problem appears when I enter in windows.

I reinstall the driver Microsoft AC adapter, but I didn't resolve the problem.

 

 

Could you help me?

Community SuperMod
Community SuperMod
Posts: 5,533
Registered: ‎06-26-2008
Location: US
Views: 443
Message 2 of 13

Re: Computer stop charging when I enter windows

Good day and welcome to the community.

Please provide more information about your system (model, OS, recent updates, etc), otherwise it will be difficult for the community to assist you. We will also be able to confirm that your post is in the proper forum.

Regards.


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee

rvcjew
802.11n
Posts: 327
Registered: ‎08-27-2013
Location: US
Views: 398
Message 3 of 13

Re: Computer stop charging when I enter windows

Do you have airplane mode turned on in Win 10 by accident? This will prevent it from charging as it makes windows only charge with 65w adapters (to not trip plane circuit breakers) and the stock adapter is 175w. I would check that first as it still charges outside of windows.

Malcolm

I own a Y510p SLI (retired), Yoga 2 Pro, X220T, P50 4K (sold), X1C5
improwise
HDMI
Posts: 181
Registered: ‎06-14-2016
Location: SE
Views: 393
Message 4 of 13

Re: Computer stop charging when I enter windows

Also, check to make sure you have not activated any battery saving features, like that it will stop charging after 80% to prolong the battery life etc. 

prince241
Paper Tape
Posts: 5
Registered: ‎07-08-2018
Location: CA
Views: 285
Message 5 of 13

Re: Computer stop charging when I enter windows

I have the exact same problem. but for the past few days it statrted charging normally and now the issue reoccurred 

Lenovo Staff
Lenovo Staff
Posts: 5,982
Registered: ‎10-29-2009
Location: NC
Views: 257
Message 6 of 13

Re: Computer stop charging when I enter windows

prince241

 

What model ThinkPad do you have?

prince241
Paper Tape
Posts: 5
Registered: ‎07-08-2018
Location: CA
Views: 252
Message 7 of 13

Re: Computer stop charging when I enter windows

P51
Lenovo Staff
Lenovo Staff
Posts: 5,982
Registered: ‎10-29-2009
Location: NC
Views: 249
Message 8 of 13

Re: Computer stop charging when I enter windows


@prince241 wrote:
P51

What AC adapter are you using?  Is it the one that came with the P51, or some other adapter?

Is airplane wireless mode enabled?  If so, turn it off.

Also check in Lenovo Vantage -> Hardware Settings -> Power to see if airplane power mode is enabled.  If so, turn if off.

prince241
Paper Tape
Posts: 5
Registered: ‎07-08-2018
Location: CA
Views: 247
Message 9 of 13

Re: Computer stop charging when I enter windows

The on ethat came with the system.

Airplane mode is off.

I do not have lenovo Vintahe installed on the system.
Lenovo Staff
Lenovo Staff
Posts: 5,982
Registered: ‎10-29-2009
Location: NC
Views: 246
Message 10 of 13

Re: Computer stop charging when I enter windows

Can you check if you have the following device in Device Manager?

Device Manager -> System Devices -> System Interface Foundation V2 Device

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