02-05-2017 11:07 AM
The fingerprint reader on my W541 laptop stopped working. It's been working for more than a year, and worked last week. Now it's not working - not illuminated & doesn't read my fingerprint. Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".
I believe 'Windows Hello' is the software that runs the fingerpront reader.
Any ideas of what to look for to get this working again?
I have not loaded any new software since last week (when the fingerprint reader was working).
The last system update installed was:
"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).
The fingerprint reader worked OK after that update.
Solved! Go to Solution.
02-05-2017 11:12 AM
First, look in the device manager and see what it says under Biometric Devices
02-05-2017 07:58 PM
could it be disabled in the bios, under security/i-o port access