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GKing1947
Paper Tape
Posts: 3
Registered: ‎01-18-2016
Location: US
Views: 4,716
Message 1 of 6

Fingerprint Reader stopped working

The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".

I believe 'Windows Hello' is the software that runs the fingerpront reader.

Any ideas of what to look for to get this working again?

 

I have not loaded any new software since last week (when the fingerprint reader was working).

The last system update installed was:

"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).

The fingerprint reader worked OK after that update.

 

 

Community SeniorMod
Community SeniorMod
Posts: 8,379
Registered: ‎01-01-2010
Location: US
Views: 4,695
Message 2 of 6

Re: Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
GKing1947
Paper Tape
Posts: 3
Registered: ‎01-18-2016
Location: US
Views: 4,605
Message 3 of 6

Re: Fingerprint Reader stopped working

There are no Biometric Devices in Device Manager. None in the main list, and none under Human Interfaces, Keyboards, Mice, Security, or USB.
Community SeniorMod
Community SeniorMod
Posts: 8,379
Registered: ‎01-01-2010
Location: US
Views: 4,579
Message 4 of 6

Re: Fingerprint Reader stopped working

could it be disabled in the bios, under security/i-o port access


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
GKing1947
Paper Tape
Posts: 3
Registered: ‎01-18-2016
Location: US
Views: 4,573
Message 5 of 6

Re: Fingerprint Reader stopped working

It was enabled in the BIOS.
BUT! Now it's working again!
I didn't change anything.
Hmmm. Maybe just going into the BIOS reset something???
scottrca
Paper Tape
Posts: 2
Registered: ‎02-08-2016
Location: US
Views: 1,199
Message 6 of 6

Re: Fingerprint Reader stopped working

I'm having the same problem

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