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paubach
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Posts: 45
Registered: ‎11-13-2015
Location: Spain
Views: 1,545
Message 1 of 9

Fingerprint reader not working after suspend P70-W10

I have a P70 with Windows 10. After I suspend, when I wake up my system, fingerprint reader has stoped working.

paubach
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Posts: 45
Registered: ‎11-13-2015
Location: Spain
Views: 1,474
Message 2 of 9

Re: Fingerprint reader not working after suspend P70-W10

Any answer?

Guru
Posts: 1,710
Registered: ‎04-20-2008
Location: US
Views: 1,472
Message 3 of 9

Re: Fingerprint reader not working after suspend P70-W10

Have you installed the Intel Management Firmware update?

 

Also, there is a Synaptics driver update that addresses that exact issue. It also needs to be applied as it was not part of the Windows 10 preload.

 

http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-P-Series-laptops/ThinkPad-P70...


P70 XEON 1505, BIOS 2.25, UHD 4k Display, 64GB non-ECC RAM, M3000M NVIDIA GPU, RAID 1 512GB Samsung 951 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.15,Xeon Processor, 32GB, PM981 1TB x 2, RAID 1
T460s, BIOS 1.20, WQHD display, 20GB RAM, I7-6600U, Samsung PM961 1TB PCIe-NVMe SSD, EM7455 WWAN
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
Angulion
Fanfold Paper
Posts: 21
Registered: ‎01-24-2016
Location: Germany
Views: 1,461
Message 4 of 9

Re: Fingerprint reader not working after suspend P70-W10

Hi all,

 

allow me to chime in and refer you to this thread that I started a looong time ago:

https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P50-Win-10-Pro-Fingerprint-stopped-worki...

 

Contrary to what I assumed at some point, the fingerprint problem has not been solved but recurs. And yes, I fully updated my system, installed all the drivers, followed all instructions precisely etc., all to no avail. Lenovo appears unable (or, unwilling?) to fix this issue as is also the case with the infamous HDMI problem that for me has not been solved either.

 

It's a shame that my P50 that cost me close to 2000 euros is much less dependable and reliable than my previous T400. I have come to the sober conclusion that dependability, reliability and every-day usability do not rank highly on Lenovo's agenda any more, that is, if they ever did. Sorry for the rant but I am so fed up by the shoddy build and the nonchalance and denial one encounters when bringing up such grave design problems.

 

Best regards from a disgruntled and frustrated customer,

A

orangehuang
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Posts: 18
Registered: ‎10-28-2009
Location: CHN
Views: 1,436
Message 5 of 9

Re: Fingerprint reader not working after suspend P70-W10

Hi Harrisb,

Thanks for sharing this information.


Your provided Lenovo web link is for Fingerprint driver 5.0.88.04(‎ released on Jan 18, 2016). Actually it's a bit old. By my experience, the newest Touch Fingerprint driver version is "5.01.307.26(driver date 5/10/2016)". It's already existed in Windows Update server.

You can get the up to date fingerprint driver by these steps: Open Device Manager> Biometric devices> Synaptics WBDI(its PID is 0090)> Right click, then select "Update Driver Software..."> Choose "Search automatically...", then Windows will install the driver 5.01.307.26 for you.‎

orangehuang
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Posts: 18
Registered: ‎10-28-2009
Location: CHN
Views: 1,446
Message 6 of 9

Re: Fingerprint reader not working after suspend P70-W10

Hi Paubach,

You may try the newest Touch Fingerprint driver. The driver version ID is "5.01.307.26(driver date 5/10/2016)". It's already existed in Windows Update server.

You can get it by these steps: Open Device Manager> Biometric devices> Synaptics WBDI(its PID is 0090)> Right click, then select "Update Driver Software..."> Choose "Search automatically...", then Windows will install the driver 5.01.307.26 for you.
Guru
Posts: 1,710
Registered: ‎04-20-2008
Location: US
Views: 1,421
Message 7 of 9

Re: Fingerprint reader not working after suspend P70-W10

You are correct. The Device Manager on my P70 is reporting:

 

FP.JPG


P70 XEON 1505, BIOS 2.25, UHD 4k Display, 64GB non-ECC RAM, M3000M NVIDIA GPU, RAID 1 512GB Samsung 951 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.15,Xeon Processor, 32GB, PM981 1TB x 2, RAID 1
T460s, BIOS 1.20, WQHD display, 20GB RAM, I7-6600U, Samsung PM961 1TB PCIe-NVMe SSD, EM7455 WWAN
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
paubach
Punch Card
Posts: 45
Registered: ‎11-13-2015
Location: Spain
Views: 1,410
Message 8 of 9

Re: Fingerprint reader not working after suspend P70-W10

Updated and working fine. Thanks for your help. Kudos for your answer.

Former Employee
Posts: 1,664
Registered: ‎09-16-2014
Location: US
Views: 1,306
Message 9 of 9

Re: Fingerprint reader not working after suspend P70-W10

In response to customer reports of unexpected fingerprint reader behavior on ThinkPad P50, P70, X1 Yoga, X1 Carbon (Type 20 FB and 20FC), Yoga 260, Y260, S1 Yoga, T460s, and T460p systems, Lenovo has released an update to the fingerprint driver.

 

Version 5.1.311.26

 

[New]: SHA1 & SHA256 signatures signed.

[Fix]: Fix for the issue that When the user has scanned a fingerprint for the pre-boot Single Sign On, the first attempt to login using Intel Authenticate will return "Failed to identify" for the Fingerprint factor.

[Fix]: Fix for the issue that IPT - SetFactorTrust (TC_SETKEY) takes up to 2 seconds.

[Fix]: Fix for the issue that Finger printer LED does not light that FP can't use after wake up from sleep mode.

[Fix]: Fix for the issue that Sometimes SSO fails after resuming from timed hibernate.

[Fix]: Fix for the issue that Power consumption is high.

[Fix]: Fix for the issue that Win7 Fingerprint device show yellow bang after system recovery.

 

Synaptics Metallica Touch Fingerprint Driver v5.1.311.26 can be downloaded here: http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-P-Series-laptops/ThinkPad-P70...

 

Thank you,

 

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