06-12-2016 09:49 AM
I have a P70 with Windows 10. After I suspend, when I wake up my system, fingerprint reader has stoped working.
Solved! Go to Solution.
06-14-2016 09:50 PM - edited 06-14-2016 10:49 PM
Have you installed the Intel Management Firmware update?
Also, there is a Synaptics driver update that addresses that exact issue. It also needs to be applied as it was not part of the Windows 10 preload.
06-14-2016 10:46 PM
allow me to chime in and refer you to this thread that I started a looong time ago:
Contrary to what I assumed at some point, the fingerprint problem has not been solved but recurs. And yes, I fully updated my system, installed all the drivers, followed all instructions precisely etc., all to no avail. Lenovo appears unable (or, unwilling?) to fix this issue as is also the case with the infamous HDMI problem that for me has not been solved either.
It's a shame that my P50 that cost me close to 2000 euros is much less dependable and reliable than my previous T400. I have come to the sober conclusion that dependability, reliability and every-day usability do not rank highly on Lenovo's agenda any more, that is, if they ever did. Sorry for the rant but I am so fed up by the shoddy build and the nonchalance and denial one encounters when bringing up such grave design problems.
Best regards from a disgruntled and frustrated customer,
06-15-2016 03:07 AM
Thanks for sharing this information.
Your provided Lenovo web link is for Fingerprint driver 5.0.88.04( released on Jan 18, 2016). Actually it's a bit old. By my experience, the newest Touch Fingerprint driver version is "5.01.307.26(driver date 5/10/2016)". It's already existed in Windows Update server.
You can get the up to date fingerprint driver by these steps: Open Device Manager> Biometric devices> Synaptics WBDI(its PID is 0090)> Right click, then select "Update Driver Software..."> Choose "Search automatically...", then Windows will install the driver 5.01.307.26 for you.
06-15-2016 03:10 AM
06-15-2016 04:56 AM
You are correct. The Device Manager on my P70 is reporting:
07-15-2016 09:05 AM
In response to customer reports of unexpected fingerprint reader behavior on ThinkPad P50, P70, X1 Yoga, X1 Carbon (Type 20 FB and 20FC), Yoga 260, Y260, S1 Yoga, T460s, and T460p systems, Lenovo has released an update to the fingerprint driver.
[New]: SHA1 & SHA256 signatures signed.
[Fix]: Fix for the issue that When the user has scanned a fingerprint for the pre-boot Single Sign On, the first attempt to login using Intel Authenticate will return "Failed to identify" for the Fingerprint factor.
[Fix]: Fix for the issue that IPT - SetFactorTrust (TC_SETKEY) takes up to 2 seconds.
[Fix]: Fix for the issue that Finger printer LED does not light that FP can't use after wake up from sleep mode.
[Fix]: Fix for the issue that Sometimes SSO fails after resuming from timed hibernate.
[Fix]: Fix for the issue that Power consumption is high.
[Fix]: Fix for the issue that Win7 Fingerprint device show yellow bang after system recovery.
Synaptics Metallica Touch Fingerprint Driver v5.1.311.26 can be downloaded here: http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-P-Series-laptops/ThinkPad-P70...