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45 Posts

11-13-2015

Spain

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Fingerprint reader not working after suspend P70-W10

2016-06-12, 16:49 PM

I have a P70 with Windows 10. After I suspend, when I wake up my system, fingerprint reader has stoped working.

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45 Posts

11-13-2015

Spain

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Re: Fingerprint reader not working after suspend P70-W10

2016-06-15, 4:38 AM

Any answer?

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2171 Posts

04-20-2008

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Re: Fingerprint reader not working after suspend P70-W10

2016-06-15, 4:50 AM

Have you installed the Intel Management Firmware update?

 

Also, there is a Synaptics driver update that addresses that exact issue. It also needs to be applied as it was not part of the Windows 10 preload.

 

http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-P-Series-laptops/ThinkPad-P70/downloads/DS105408


P53 XEON 2276 BIOS 1.23 OLED UHD 4K Multi-touch display, 96GB RAM, RTX5000, RAID 1, 1TB x 2 Samsung PM981, 1TB PM981, WWAN
P70 XEON 1505, BIOS 2.33, 4k Display, 64GB, M3000M NVIDIA GPU, RAID1 1TB Samsung PM981 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.25,Xeon Processor, 4k UHD IPS multi-touch display, 32GB, PM981 1TB x 2, RAID1

I am not an employee nor an agent of Lenovo.
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21 Posts

01-24-2016

Germany

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Re: Fingerprint reader not working after suspend P70-W10

2016-06-15, 5:46 AM

Hi all,

 

allow me to chime in and refer you to this thread that I started a looong time ago:

https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P50-Win-10-Pro-Fingerprint-stopped-working/m-p/2254535

 

Contrary to what I assumed at some point, the fingerprint problem has not been solved but recurs. And yes, I fully updated my system, installed all the drivers, followed all instructions precisely etc., all to no avail. Lenovo appears unable (or, unwilling?) to fix this issue as is also the case with the infamous HDMI problem that for me has not been solved either.

 

It's a shame that my P50 that cost me close to 2000 euros is much less dependable and reliable than my previous T400. I have come to the sober conclusion that dependability, reliability and every-day usability do not rank highly on Lenovo's agenda any more, that is, if they ever did. Sorry for the rant but I am so fed up by the shoddy build and the nonchalance and denial one encounters when bringing up such grave design problems.

 

Best regards from a disgruntled and frustrated customer,

A

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18 Posts

10-28-2009

CHN

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Re: Fingerprint reader not working after suspend P70-W10

2016-06-15, 10:07 AM

Hi Harrisb,

Thanks for sharing this information.


Your provided Lenovo web link is for Fingerprint driver 5.0.88.04(‎ released on Jan 18, 2016). Actually it's a bit old. By my experience, the newest Touch Fingerprint driver version is "5.01.307.26(driver date 5/10/2016)". It's already existed in Windows Update server.

You can get the up to date fingerprint driver by these steps: Open Device Manager> Biometric devices> Synaptics WBDI(its PID is 0090)> Right click, then select "Update Driver Software..."> Choose "Search automatically...", then Windows will install the driver 5.01.307.26 for you.‎

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18 Posts

10-28-2009

CHN

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  • Message 6 of 9

Re: Fingerprint reader not working after suspend P70-W10

2016-06-15, 10:10 AM
Hi Paubach,

You may try the newest Touch Fingerprint driver. The driver version ID is "5.01.307.26(driver date 5/10/2016)". It's already existed in Windows Update server.

You can get it by these steps: Open Device Manager> Biometric devices> Synaptics WBDI(its PID is 0090)> Right click, then select "Update Driver Software..."> Choose "Search automatically...", then Windows will install the driver 5.01.307.26 for you.

0 person found this solution to be helpful.

This helped me too

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2171 Posts

04-20-2008

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Re: Fingerprint reader not working after suspend P70-W10

2016-06-15, 11:56 AM

You are correct. The Device Manager on my P70 is reporting:

 


P53 XEON 2276 BIOS 1.23 OLED UHD 4K Multi-touch display, 96GB RAM, RTX5000, RAID 1, 1TB x 2 Samsung PM981, 1TB PM981, WWAN
P70 XEON 1505, BIOS 2.33, 4k Display, 64GB, M3000M NVIDIA GPU, RAID1 1TB Samsung PM981 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.25,Xeon Processor, 4k UHD IPS multi-touch display, 32GB, PM981 1TB x 2, RAID1

I am not an employee nor an agent of Lenovo.
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45 Posts

11-13-2015

Spain

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Re: Fingerprint reader not working after suspend P70-W10

2016-06-15, 15:07 PM

Updated and working fine. Thanks for your help. Kudos for your answer.

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1608 Posts

09-16-2014

US

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  • Message 9 of 9

Re: Fingerprint reader not working after suspend P70-W10

2016-07-15, 16:05 PM

In response to customer reports of unexpected fingerprint reader behavior on ThinkPad P50, P70, X1 Yoga, X1 Carbon (Type 20 FB and 20FC), Yoga 260, Y260, S1 Yoga, T460s, and T460p systems, Lenovo has released an update to the fingerprint driver.

 

Version 5.1.311.26

 

[New]: SHA1 & SHA256 signatures signed.

[Fix]: Fix for the issue that When the user has scanned a fingerprint for the pre-boot Single Sign On, the first attempt to login using Intel Authenticate will return "Failed to identify" for the Fingerprint factor.

[Fix]: Fix for the issue that IPT - SetFactorTrust (TC_SETKEY) takes up to 2 seconds.

[Fix]: Fix for the issue that Finger printer LED does not light that FP can't use after wake up from sleep mode.

[Fix]: Fix for the issue that Sometimes SSO fails after resuming from timed hibernate.

[Fix]: Fix for the issue that Power consumption is high.

[Fix]: Fix for the issue that Win7 Fingerprint device show yellow bang after system recovery.

 

Synaptics Metallica Touch Fingerprint Driver v5.1.311.26 can be downloaded here: http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-P-Series-laptops/ThinkPad-P70/downloads/DS105408

 

Thank you,

 

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