03-14-2017 09:38 AM
I have a Thinkpad P50 equiped with a fingerprint reader.
Worked perfectly well for months, but suddently stopped working.
I verified/updated drivers, but this was not the problem.
I then had the bad idea of changing the BIOS security option to enable the pre-POST fingerprint option.
Now I end-up with a system that keeps rebooting forever preventing me to access the BIOS configuration.
(I guess that after pressing F1 for entering BIOS, it expects me to scan my finger, but doesn't find the reader, so reboots again and again.)
Solved! Go to Solution.
03-14-2017 11:29 AM
I'm really sorry for this problem. It seems that your fingerprint reader is having a hardware problem. I don't know what else to suggest other than making a claim for warranty service. If you are handy, you might try opening the system and unplugging the fingerprint reader, see what happens. But I would only recommend this is if you are very confident and have experience servicing PCs yourself. If not, warranty is your best option.
03-14-2017 01:34 PM
You can always enter the password from the keyboard. and if you want to get warranty service, you will need the password.
03-14-2017 01:49 PM
I know the password, but unfortunately it doesn't prompt for it.
I think an hardware intervention will be required indeed. (i'm still within the warranty period)