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didierbruff
Blue Screen Again
Posts: 2
Registered: ‎03-14-2017
Location: BE
Views: 2,728
Message 1 of 4

Fingerprint required for entering BIOS, but fingerprint reader doesn't work

Hi,

I have a Thinkpad P50 equiped with a fingerprint reader.

Worked perfectly well for months, but suddently stopped working.

I verified/updated drivers, but this was not the problem.

I then had the bad idea of changing the BIOS security option to enable the pre-POST fingerprint option.

Now I end-up with a system that keeps rebooting forever preventing me to access the BIOS configuration.

(I guess that after pressing F1 for entering BIOS, it expects me to scan my finger, but doesn't find the reader, so reboots again and again.)

Please HELP

Thank you!!

Lenovo Staff
Lenovo Staff
Posts: 5,833
Registered: ‎10-29-2009
Location: NC
Views: 2,681
Message 2 of 4

Re: Fingerprint required for entering BIOS, but fingerprint reader doesn't work

I'm really sorry for this problem.  It seems that your fingerprint reader is having a hardware problem.  I don't know what else to suggest other than making a claim for warranty service.  If you are handy, you might try opening the system and unplugging the fingerprint reader, see what happens.  But I would only recommend this is if you are very confident and have experience servicing PCs yourself.  If not, warranty is your best option.

Community SeniorMod
Community SeniorMod
Posts: 10,000
Registered: ‎01-01-2010
Location: US
Views: 2,665
Message 3 of 4

Re: Fingerprint required for entering BIOS, but fingerprint reader doesn't work

You can always enter the password from the keyboard. and if you want to get warranty service, you will need the password.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
didierbruff
Blue Screen Again
Posts: 2
Registered: ‎03-14-2017
Location: BE
Views: 2,659
Message 4 of 4

Re: Fingerprint required for entering BIOS, but fingerprint reader doesn't work

I know the password, but unfortunately it doesn't prompt for it.

I think an hardware intervention will be required indeed. (i'm still within the warranty period)

Thank you

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