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Joy17
Paper Tape
Posts: 2
Registered: ‎04-24-2018
Location: US
Views: 843
Message 1 of 7

Fingerprint scanner stops working daily

HELP!!! My fingerprint scanner stopped working after the Windows update last week. I was able to go into my device manager and do the roll back. It worked for 2 days then stopped again. I went back in and the roll back was now greyed out so I did the update on the driver and again, it worked for 2 days. Now for the last 3 days, every time I turn on my computer the fingerprint reader is not working. Any solutions for a long term fix?

Community SeniorMod
Community SeniorMod
Posts: 7,315
Registered: ‎01-13-2008
Location: US
Views: 840
Message 2 of 7

Re: Fingerprint scanner stops working daily

Hello and welcome,

 

It may help others to help you if you specify what laptop, what operating system, etc...

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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Joy17
Paper Tape
Posts: 2
Registered: ‎04-24-2018
Location: US
Views: 838
Message 3 of 7

Re: Fingerprint scanner stops working daily

That would be helpful, lol. I have a Thinkpad P71 workstation

ccdennis
What's DOS?
Posts: 1
Registered: ‎07-03-2018
Location: HK
Views: 717
Message 4 of 7

Re: Fingerprint scanner stops working daily

Same for me. Started in May. Has had drivers etc. reset several time by Lenovo service hotline. Bloody frustrating.

X280, Windows10


Have been using Thinkpads for 15 years... guess it is time to change.
Lenovo Staff
Lenovo Staff
Posts: 5,862
Registered: ‎10-29-2009
Location: NC
Views: 668
Message 5 of 7

Re: Fingerprint scanner stops working daily

Is there any error showing in Device Manager in the Biometric Devices category?

Can you give more details about the problem you are having?  Is the fingerprint reader totally dead, or is it just not recognizing your fingerprint?

THGavroche
What's DOS?
Posts: 1
Registered: ‎07-14-2018
Location: US
Views: 623
Message 6 of 7

Re: Fingerprint scanner stops working daily

I got the same problem. The fingerprint reader is ineffective daily. I got X1C6 with Win10 Pro.

W540-1984
What's DOS?
Posts: 3
Registered: ‎01-16-2019
Location: US
Views: 376
Message 7 of 7

Re: Fingerprint scanner stops working daily

I updated the fingerprint reader and also the BIOS through Lenovo Vantage and that fixed the issue for me.

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