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pwjaspe
What's DOS?
Posts: 1
Registered: ‎10-16-2015
Location: Clemson
Views: 420
Message 1 of 2

Headphone/audio jack not working

I have a relatively new ThinkPad W550s and the audiojack has stopped working.  It no longer works with my headphones or external speakers.  I have checked the devices in the "playback" tab of the Sound box in the Control Panel and the only thing listed is "Speakers".  It does not recognize when i plug in headphones.  What do I do to fix this?

 

Thanks

Retired Support Specialist
Posts: 473
Registered: ‎07-14-2015
Location: Bangalore
Views: 400
Message 2 of 2

Re: Headphone/audio jack not working

Hi pwjaspe,

 

Welcome to Lenovo Forums!

 

All you have to do is either use windows update, it will detect many of the missing drivers or please find the link given below and try to download audio driver and install it and check for the issue.

http://support.lenovo.com/in/hi/products/laptops-and-netbooks/thinkpad-w-series-laptops/thinkpad-w55...

 

Please let me know whether the above steps helped you.

Thank you, have a good day.

 

Regards,

Naveen.v

 

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