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Sepy
Punch Card
Posts: 78
Registered: ‎01-02-2016
Location: Switzerland
Views: 3,460
Message 1 of 102

Heads up on ThinkPad P70

Hello everyone,
I received my ThinkPad P 70 on Tuesday 12/29/2015, via UPS in Switzerland.
It is fully loaded and has all the options.
On Thursday 12/31/2015 for the very first time I started my computer.
Unfortunately, the first thing happened on the screen was the following:
2100: Detection error on SSD1 (M.2)
Press Esc to continue
Not very happy about it.
I have bought it directly from Lenovo Switzerland through Digital River.
Any idea how to handle this?
I have 5Y On-site NBD + Accidental Damage Protection. But I don’t think it’s fair when it came with SSD1 (M.2) fault to start with.
Any input will be appreciated.

Happy New Year

Sepy
Puppy
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Location: CZ
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Message 2 of 102

Re: Heads up on ThinkPad P70

I don't know what is the exact return policy but since you have the on-site warranty it is time to use it. I understand it is frustrating.

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Sepy
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Posts: 78
Registered: ‎01-02-2016
Location: Switzerland
Views: 3,319
Message 3 of 102

Re: Heads up on ThinkPad P70

Thanks

 

Just an update.

 

I managed to change the BIOS. It was setup for Network.So now I no longer get the error at bootup.

 

But when I run Lenovo Solution Center I get failures on PCI EXPRESS. It gives me an Error code.

 

I assume it needs to be changed after all.

 

It is very disappointing.

 

Sepy

Puppy
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Message 4 of 102

Re: Heads up on ThinkPad P70

Have you updated Lenovo Solution Center (via Lenovo System Update that comes preinstalled) and Adobe Air (from Adobe web site, be careful because the download may offer unwanted software) ? Lenovo Solution Center depends on Adobe Air https://forums.lenovo.com/t5/Security-Malware/More-Adobe-Updates-for-December-2015/td-p/2235909

 

The BIOS factory settings are weird. I would try to load BIOS default values as it seems the current BIOS settings are messed up.

 

What is the exact error code or text message ? It can be a false alarm https://forums.lenovo.com/t5/Lenovo-Apps/Lenovo-Solution-Center/td-p/2225195

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SeniorGuru
Posts: 2,218
Registered: ‎06-13-2013
Location: US
Views: 3,295
Message 5 of 102

Re: Heads up on ThinkPad P70


@Sepy wrote:

Unfortunately, the first thing happened on the screen was the following:
2100: Detection error on SSD1 (M.2)
Press Esc to continue


You're sure that's what the error showed, and not 2101?

 

P70 boot errors

 

 

Anyway, looks like an onsite service call is appropriate.  I agree, disappointing.

 

Just one more thought...  if you only have one SSD installed, it's come to light that the slot ("a" or "b") in which the SSD is installed may be crucial.  There is at least some ambiguity as to whether the slot on the left is the one which should be used when a single SSD is installed, or should it be the slot on the right?

 

And the question really is what the BIOS shows as NVMe0/HDD2 or NVMe1/HDD3, and should the one identified as NVMe0/HDD2 (no matter which slot it turns out to be) be used for the boot drive, especially in a single M.2 SSD non-RAID configuration.

 

Have you checked the drives shown in the BIOS list of installed drives?  Is the correct device specified as the first drive in the boot sequence?  I'm just kind of thinking out loud here, even though obviously this is not how the machine should have been delivered from Lenovo if it's not even bootable from the factory.

Sepy
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Posts: 78
Registered: ‎01-02-2016
Location: Switzerland
Views: 3,272
Message 6 of 102

Re: Heads up on ThinkPad P70

Hi,

 

Before I changed the BIOS the error was 2100.

 

After I changed the BIOS (I think they set it up for network) I no longer get the error.

 

When I run Lenovo Solution Center version 3.2.002 (latest version) I get the following:

 

Hardware scan has detected one or more failures

 

Result code: WPE001001-UL7VJE

 

Device: PCI Express

 

I also noticed when the computer runs for some time there is occasional freezes.

 

Sepy

Puppy
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Message 7 of 102

Re: Heads up on ThinkPad P70


@Sepy wrote:

 

I also noticed when the computer runs for some time there is occasional freezes.



That's not good. Check Event log (System) for errors.

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Sepy
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Posts: 78
Registered: ‎01-02-2016
Location: Switzerland
Views: 3,121
Message 8 of 102

Re: Heads up on ThinkPad P70

HI,

 

in Event Viewer in Application there are no errors

 

However, in System I have couple:

 

Service Control Manger

TPM

DistributedCOM

 

Most of them have to do with permission in Window.

 

There is nothing for PCI Express nor for windows operating system

 

Checking the Windows 10 disk manager everything is healthy including the PCI Express SSD drive!

 

I just looked at Lenovo solution Center read me file

 

It states under Limitation And Consideration:

*Only SATA and SAS hard drive and SSD is supported

*SATA Controller Mode needs to be set to AHCI in system BIOS if the system doesn't provide UEFI BIOS

*Doesn't support hardware test on eMMC type Storage Device

 

So where does it leave the PCI Express SSD hard drive?

 

Any comment?

 

Thanks

 

Sepy

Oa421AmlCQ
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Posts: 123
Registered: ‎11-16-2015
Location: Brooklyn
Views: 3,058
Message 9 of 102

Re: Heads up on ThinkPad P70

Ok, so the status is that you can boot successfully into windows off the PCIe M2 Drive?

 

What happens when it freezes? Does the system freeze for a second and come back? Or does it totally stop and you have to reboot? What are you doing when it freezes?

 

Have you tried reinstalling windows?

 

Its possible that it is a unrelated error that concidentally occured around the same time that you had the PCIe problems. In that vein, can you test the integrity of your RAM?

 

For example with memtest:

http://www.memtest86.com/download.htm

 

dzxl92
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Registered: ‎01-03-2016
Location: GB
Views: 2,988
Message 10 of 102

Re: Heads up on ThinkPad P70

I got the same error this morning.  Received the P70 on 31st Dec.  All booted fine.  Set up BitLocker and changed BIOS to request password before boot.  Also changed BIOS to use VTx as I'm using VirtualBox to run VMs.  All was good.  Could shutdown and restart with no issues.

 

This morning (4th), turned the machine on and I get the 2100: Detection Error on SSD1 (M.2) / Press ESC.  I get the error after entering the password.

 

Pressing ESC does boot from the SSD and I can get into windows.  Don't yet know if there will be any issues during the day - this is its first long working day.

 

I've just run the updated version of Lenovo Solution Center and it passes - although there is a red X against the PCI/PCI-e Test  with the word "Invalid".  

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