04-20-2019 08:10 AM - edited 04-20-2019 08:13 AM
So I got a new thinkpad p1 and just received it. When I went to turn it on for the first time right out of the box (did not plug it in to charge or anything) it did NOT turn on. I immediately called customer service and they said this is not normal and to try to plug in the charger. So I did that and it turned on, but when it came on the battery was at 43%. There is no way the battery charged to 43% in just a few minutes. I am considering a return and to get a new replacement as I am within the 30 day window, as I have lost confidence in the machine. I turned it off and on without the charger plugged in and it appears to be working now, but with a brand new and expensive machine that initial issue may be a sign of things to come. What do you think? Could this be normal? Or would you return?
Solved! Go to Solution.
04-20-2019 08:33 AM - edited 04-20-2019 08:34 AM
Hello and welcome,
I don't think I've ever tried turning on a new ThinkPad before plugging it in, so no idea if it's normal or not. It would be useful to know if others have had a similar experience.
To ship with the battery half charged, and disabled via the BIOS switch (if a P1 has such) seems reasonable - although I can't say if that's how it is done these days. I can say that if the battery has been disabled, plugging in AC power re-enables it. That's normal.
Sorry about the useless reply, but I'd like to know too.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.
The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog
04-20-2019 08:47 AM
It is absolutely normal and it must ship that way. After assembly and test the internal battery is switched off the way you would do it via the BIOS before servicing.. The battery is logically disconnected until A/C is attached. This is to guard against the machine being accidently switched on during transit or during a Customs inspection.
04-26-2019 06:13 PM
04-27-2019 01:27 AM
I was scratching my head as well when I received mine and it would not turn on. After plugging in the charger for a few hours it started up and that was it. No issues since.