English Community

ThinkPad NotebooksThinkPad: P and W Series Mobile Workstations
All Forum Topics
Options

67 Posts

06-04-2015

US

77 Signins

707 Page Views

  • Posts: 67
  • Registered: ‎06-04-2015
  • Location: US
  • Views: 707
  • Message 1 of 6

Help Troubleshooting System Hangs (P1, Windows 10)

2019-06-09, 19:11 PM
Hi, my P1 has started freezing up periodically. Like maybe a couple times a week. Any suggestions as to how I might track down the problem?
 
What's happening is I'm online, working (always in a web browser, I do 99% of my work in Chrome) and the system will just lock hard. No bluescreen. Just frozen. Can only recover with a hard power off.
 
I'm comfortable examining the logs in Event Viewer but I tried and didn't see anything obvious. Where should I look?
 
Have not added any new hardware and software, Windows has all its updates, Chrome is the latest version. It's not heat, I rock a tilt/stand with integrated fans. And it's not excessive CPU use, I'm just in Chrome and don't even have a ton of things open.
 
This is a P1 with 16gb, 8850H, FHD. Win10, all updates.
 
Thanks in advance!
 
-kj-
Solved! See the solution
P1: 8850H, FHD, 16gb, 512gb, P2000, IR Camera, Windows 10 Pro
Reply
Options

608 Posts

07-03-2009

AD

525 Signins

5512 Page Views

  • Posts: 608
  • Registered: ‎07-03-2009
  • Location: AD
  • Views: 5512
  • Message 2 of 6

Re: Help Troubleshooting System Hangs (P1, Windows 10)

2019-06-10, 17:40 PM

I have experienced the same problem with an X1 Extreme that uses the same motherboard as the P1. I have scanned Event Viewer and only see the after effect of the lock-up in an Event 41 entry. Others have reported similar lock-up behavior with the X1 Extreme. I have no idea if this lock-up is software or hardware based. Hopefully others can suggest investigative techniques to help isolate the problem.

Reply
Options

1817 Posts

08-02-2018

US

697 Signins

10126 Page Views

  • Posts: 1817
  • Registered: ‎08-02-2018
  • Location: US
  • Views: 10126
  • Message 3 of 6

Re: Help Troubleshooting System Hangs (P1, Windows 10)

2019-06-10, 18:43 PM

Hi! Try running the hardware test from the Think Vantage app to make sure there are no hardware problems. If none, run the update then install all available updates. If the issue still persists, provide to us a screenshot of the Performance tab from the task manager.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

11291 Posts

01-02-2010

US

39731 Signins

415538 Page Views

  • Posts: 11291
  • Registered: ‎01-02-2010
  • Location: US
  • Views: 415538
  • Message 4 of 6

Re: Help Troubleshooting System Hangs (P1, Windows 10)

2019-06-10, 19:06 PM

Can it be interrupted using ctrl-alt-del?  Does the clock in the lower right stop?


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Reply
Options

67 Posts

06-04-2015

US

77 Signins

707 Page Views

  • Posts: 67
  • Registered: ‎06-04-2015
  • Location: US
  • Views: 707
  • Message 5 of 6

Re: Help Troubleshooting System Hangs (P1, Windows 10)

2019-07-21, 14:05 PM
Hi all - sorry for not updating this thread - problem has resolved itself, apparently. Thanks for the replies & effort!
P1: 8850H, FHD, 16gb, 512gb, P2000, IR Camera, Windows 10 Pro

0 person found this solution to be helpful.

This helped me too

Reply
Options

1817 Posts

08-02-2018

US

697 Signins

10126 Page Views

  • Posts: 1817
  • Registered: ‎08-02-2018
  • Location: US
  • Views: 10126
  • Message 6 of 6

Re: Help Troubleshooting System Hangs (P1, Windows 10)

2019-07-21, 16:45 PM


Good to hear that. Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete