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Manuel_Anaya
Paper Tape
Posts: 3
Registered: ‎04-21-2015
Location: United States
Views: 571
Message 1 of 2

Issues with my new W541 - Built in Display and Keyboard on Number 5

I have been almost 2 weeks with my new W541 and I have found 2 issues, one is kind of easy and could be related to drivers. 

 

Built in screen is not detected so, at this moment I'm using an external monitor since my laptop screen is not working. I assume this is related to drivers since this started happening after I connected to an external monitor via the VGA cable.

 

Keyboard issue on number "5" key, just by touching (not even pressing) I can get the 5555555555555555555555555555555555555555555555555555555, so this is very bad since I assume I will have to ship my computer back. This is bad quality inspection for sure.

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 551
Message 2 of 2

Re: Issues with my new W541 - Built in Display and Keyboard on Number 5

Hi Manuel_Anaya,

 

Welcome to Lenovo Community!

 

  1. Can you able to see the BIOS screen on laptop display?
  2. Is the display going blank after booting to windows?
  3. Did you try booting the system into “Safe mode” and also check if the keyboard issue occurs?
  4. Check with uninstalling the keyboard adapter from “Device Manager”.

Hope this helps!

 

Best regards,

Hemanth Kumar



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