06-16-2011 01:14 PM
I have experienced this problem on multiple Lenovo laptops (all Thinkpads), multiple versions of Skype, multiple versions of Windows (all 64-bit) and multiple Bluetooth headsets (all Plantronics).
In this case: W510, 16GB RAM, Windows 7 Pro 64-bit, Skype 4.2 and 5.3, Plantronics Voyager Pro
Without Skype running, I can use Fn-F5 to enable BT, power on the BT headset (it auto connects), power off the headset (it auto disconnects), and use Fn-F5 to disable BT. Furthermore, I can do all this multiple times. All seems very robust.
With Skype running, I can do most of these steps and they work fine, I can use the BT headset with Skype, etc. Just one critical thing does not work: If I power off the BT headset while Skype is running then I immediately get an error pop-up and Windows application event log entry indicating that the BtStacker.exe process failed (ie. crashed). From that point on, BT is unusable until I reboot Windows.
It's the Lenovo support BT drivers (created by Broadcom, apparently) that crashes.
QUESTION: Is anyone else experiencing this problem or know of a solution?
I reported the problem to skype when I first encountered it, long ago, but without getting any real attention on it. I just opened another incident and so far there is no indication of a problem within Skype, itself. The concensus if mounting that the root cause is in the Broadcom driver.
Here is the content of the event log entry:
Log Name: Application
Source: Application Error
Date: 6/16/2011 2:58:04 PM
Event ID: 1000
Task Category: (100)
Faulting application name: BtStackServer.exe, version: 188.8.131.521, time stamp: 0x4c129e66
Faulting module name: MSVCR80.dll, version: 8.0.50727.5592, time stamp: 0x4d2beab3
Exception code: 0xc000000d
Fault offset: 0x0000000000078ba8
Faulting process id: 0x920
Faulting application start time: 0x01cc2c565188f84b
Faulting application path: C:\Program Files\ThinkPad\Bluetooth Software\BtStackServer.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b
Report Id: 90719367-984a-11e0-b5b5-00a0c6000000
<Provider Name="Application Error" />
<TimeCreated SystemTime="2011-06-16T18:58:04.000000000Z" />
<Data>C:\Program Files\ThinkPad\Bluetooth Software\BtStackServer.exe</Data>