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4 Posts

06-13-2016

US

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Lenovo Companion problem on P40 Yoga

2016-06-13, 4:24 AM

Hello,  When I try to run the "Optimize Your ThinkPad" It hangs up on the PC Cleanup and doesn't progress to System Accelerate, or Critical Update.  Is this something I should be concerned about, as my machine seems to be running fine?  Also in Companion, when I try to run the Hardware Scan, it says it cannot run the scan at this time.  Both operated as expected a couple weeks ago.....

Thanks for any guidance.

John

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1 Posts

05-23-2016

US

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Re: Lenovo Companion problem on P40 Yoga

2016-06-14, 17:50 PM

Hi John,

 

I am new to the forum and it appears that we may have the same problem. My new Yoga 900 ran Companion without any problems until about a week ago. The cleanup and optimize scan started freezing less than half way through. I don't know if this may help you. But, I found that as long I either uninstall or log out of Lenovo ID, the scan completes fine.

 

Good Luck,

Cheryl

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4 Posts

06-13-2016

US

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Re: Lenovo Companion problem on P40 Yoga

2016-06-15, 2:50 AM

Thanks for the reply Cheryl, I uninstalled Lenovo ID, turned off my anti virus software (BitDefender) but it didn't help.  It still runs and runs and runs.  I let it run for a little over a half hour to no avail...... I don't think it's a big deal, but is still annoying..... Hopefully someone out there has a solution for me.....

Thanks again Cheryl.

John

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6266 Posts

10-29-2009

NC

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Re: Lenovo Companion problem on P40 Yoga

2016-06-15, 21:44 PM

Sorry for this trouble.  We are investigating it.  For now I would avoid using the "Optimize" function.

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4 Posts

06-13-2016

US

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  • Message 5 of 5

Re: Lenovo Companion problem on P40 Yoga

2016-06-15, 22:33 PM

Thanks Someotherguy.  While the problem might be anoying I still love my P40.  It's by far the best machine I've ever owned....

 

John

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