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pvoron
Paper Tape
Posts: 2
Registered: ‎01-02-2017
Location: RU
Views: 411
Message 1 of 3

Lenovo P50s microphone doesn't work Win10

Hi, 

I recently purchased new Lenovo P50s, and when I was trying to call skype I mentioned that microphone doesn't work. I was reading guidelines on mic problems, but nothing changed. Then I was contacting support, it looks like they tried to reinstall driver but it didn't help. I connected external mic, and its working ok. They offer me to give to service center, but I don't really like this idea, because it will take a lot of time. Computer had Win 8 installed originally, but I didn't try mic on it.  Did somebody met this problem and may have some resolution, maybe I should try to install some of specific driver which must be working on Win 10 or smth else. 

 

Thanks!

rvcjew
802.11n
Posts: 327
Registered: ‎08-27-2013
Location: US
Views: 356
Message 2 of 3

Re: Lenovo P50s microphone doesn't work Win10

Have you looked at lenovo settings app in win 10 and made sure that your mic is not disabled there? That app and hardware switch overrides the Win 10 settings it self and for instance will make skype not use it even if it's not muted in skype.

 

Malcolm

I own a Y510p SLI (retired), Yoga 2 Pro, X220T, P50 4K (sold), X1C5
pvoron
Paper Tape
Posts: 2
Registered: ‎01-02-2017
Location: RU
Views: 346
Message 3 of 3

Re: Lenovo P50s microphone doesn't work Win10

Thanks Malcolm,
but, unfortunately, it didn't help - it was enabled.

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