Lenovo P70: Problem with Nvidia Quardo M5000M

[aaronkagon]

Hello.

I have recently downloaded an update to the display driver for my P70 and upon restarting, I found out windows was giving me this error when I looked at the graphics card in device manager:

Windows has stopped this device because it has reported problems. (Code 43)

I dont know what I should do to correct the issue. 

At the moment, the computer is using the Intel graphics. 

Thank you in advance

[caveman1]

do a fresh install of the driver - it sounds like something went wrong - where did you grab the drivers ?

[Amy_PI_Lenovo]

Think Engineering would like to better understand the issue you are experiencing. Would you mind providing the following information?

Model number:

Lenovo Preload:

BIOS version:

EC Firmware version:

The driver downloaded:

If you’d like to reinstall drivers, they can be found here:  http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-P-Series-laptops/ThinkPad-P70

Thank you,

[aaronkagon]

Product Number: 20ERCTO1WW

Lenovo Preload: ?

BIOS Version: LENOVO N1DET77W (2.08 ), 8/3/2016


EC Firmware Version: ?

Driver Downloaded: NVIDIA Graphics Driver Version 369.49

[aaronkagon]

regarding where I downloaded the driver... driver grabbed from lenovo's drivers site

[Amy_PI_Lenovo]

Aaronkagon,

I would recommend updating the following and then checking to see if the errors are resolved:

BIOS v2.10 released 10/12/16: http://support.lenovo.com/us/en/downloads/DS106085

NVidia Optimus Display Driver for Windows 10 v. 21.21.13.6909 / 20.19.15.4474 released 10/13/16: http://support.lenovo.com/us/en/downloads/DS105266

Thank you,

[aaronkagon]

Hi, I first updated the BIOS then I installed the display driver update.

I am still unable to get onto windows without going into safemode and disabling the quadro card then restarting.

My machine is under warranty so I am wondering if I could get a Lenovo technician to do some remote diagnostics as I have CAD work to do that requires my machine up and running.