01-30-2019 09:20 AM
01-31-2019 12:21 AM
01-31-2019 11:05 PM
Same thing just happened to me on the first day with a brand new and expensive P52! What a start. Just applied the updates suggested in Lenovo Vantage and the touchpad and trackpoint stopped working!
02-05-2019 11:17 PM
Sorry for long time no update.
After many trials, we fininally could reproduce the issue. Based on our investigation in our defect system, the clickpad software has been broken by unknown reason during TrackPoint FW updating and it causes the devices no function problem. We are studying in the root cause while working on the clickpad software release to recover the defect clickpad. We hope that we can finish the preparation and release process as soon to share software to you. I will update once the software is available on Lenovo download.
So sorry for your troubles and thank you very much for your patience.
02-07-2019 08:44 AM - last edited on 02-07-2019 09:24 AM by zoltanthegypsy
I usually do software update and I wanted to do the updates using Lenovo Vantage. Trackpoint update failed for some reason and suddenly my touch pad no longer works. i restarted the PC, it says no mouse connected. I went to Lenovo update page and tried to install the software update for the trackpoint. It says failed to enter transparent mode. I am completely stuck in a business trip overseas and I really need to use my touchpad. I never expected that to happen for such a premium laptop
Moderator note: post merged with existing thread. Subject edited to match. Was: P52 Trackpoint Firmware update failed and my touchpad stopped working
02-07-2019 03:26 PM
02-08-2019 04:59 AM