03-11-2019 01:19 AM
After a long time for waiting, now I very happy when both touchpad and trackpoint are working again.
Here some note for who're still have this problem:
1. Don't update your version windows to more over > v1809. If you did it , please reinstall your windows or downgrade your version windows 10 .
2. Install P52's drivers
3. Install P52's Elan Touchpad Firmware
- Elan Touchpad Firmware - v184.108.40.206 - Nov-2018 - n20g901w ==> If your both touchpad and trackpoint are still working, please don't use it.
NOTES BEFORE FIRMWARE UPDATE - Please install Elan UltraNav driver. - Please make sure your computer is plugged in to AC power. - Please do not touch TrackPoint/Trackpad while firmware is reflashing. <<== Very Important, please note that ! - Please do not Shutdown, Restart, Hibernate, or Sleep the computer while firmware is reflashing. - Please do not close the lid while firmware is reflashing. -------------------------------------------------------------------------------- INSTALLATION INSTRUCTIONS Notes: - If your computer runs satisfactorily now, it may not be necessary to update the software. To determine if you should update the software, refer to the Version Information section. Manual Install This section assumes to use Internet Explorer and Windows Explorer. Downloading file 1. Select the underlined file name. Once this is done, some pop-up windows will appear. 2. Follow the instructions on the screen. 3. In the window to choose Run or Save, select Save. 4. Choose the folder you would like to download the file to, and select Save. A different window will appear and the download will begin and complete. Once the download has completed, there may or may not be a message stating that the download completed successfully. Extracting file 5. Make sure to be logged on with an administrator account. 6. Locate the folder where the file was downloaded. 7. Locate the file that was downloaded and double-click/double-tap it. 8. Follow the instructions on the screen. 9. In the Select Destination Location window, select Next. If you would like to select a different folder, select Browse. 10. In the Ready to Install window, select Install. All the necessary files will be extracted to the folder selected in the step 9. Installing files 11. Make sure the checkbox next to "Install ..... now" is checked and select Finish. 12. Follow the instructions on the screen to complete installation and then the system automatically shutdown. ------------------------------ Other manual installation method 1. Go to the path where downloaded package file has been extracted (from above step 9) Default Location: C:\Drivers\WIN\TouchpadFW\n2gcy03w\ 2. Double click to run FWUpdate.exe 3. Click Next button to begin and follow instruction on screen 4. Wait for progress bar becomes 100%. 5. After reflash completes, shutdown or reboot the system
If you still have error, please post here for some Lenovo's Engineers support that.
06-21-2019 03:43 AM - edited 06-22-2019 10:10 AM
I have new Lenovo P52, i can’t use trackpoint. It only move go up or go down but not go left of go right when I remove the red knot, if I use knot, it will move go left when I go right.
I don't know the reason it is mistake that window program update or keyboard broken???
Please help me.!!!
06-23-2019 08:45 PM - edited 06-23-2019 08:49 PM
This behavior is strange because the rubber of TrackPoint is just a "hat" of it and does not have a role of moving direction. The parts under rubber is the joint styk which transfers your finger direction moving to device and make the cursor moving. If you face this weird behavior, I think it is some broken parts of the device (TrackPoint or Keyboard etc.). You can contact the repair center to check your machine.