07-22-2019 07:50 PM
Hello. I have been researching and have not been able to find a solution.
I have a Lenovo Think Pad, Type 20JY0009US. I have been having on and off problems with the wifi adapter. It would recognize the wifi at work, but would not recognize my home wifi network, and then the option to turn the wireless radio on/off dissappeared completely. At work, with an ethernet connection, we completed all of the necessary updates and then it would recognize the wifi network there. However, it will not recognize my wifi network at home. Now the option to turn the wireless radio on or off has dissappeared completely again. This is when I right click on the Access Connections, on the lower right near the battery icon.
The options to turn the Airplane mode and Bluetooth radio off/on are shown, but not the wireless radio.
All of the updates are complete, as are the drivers for the wireless adapter. When I troubleshoot, the message says "The Inter(R) Dual Band Wireless-AC 8260 adapter is experienceing driver or hardware related problems.
Solved! Go to Solution.
07-22-2019 09:49 PM
When you say that the laptop has been updated.
You mean? :
"System Update" software from Lenovo has been installed and fully updated everything?
Please let me know.
07-25-2019 08:22 AM - edited 07-25-2019 10:31 AM
Lenovo hasn't been much help, unfortunately. They sent a shipping box, but I was hoping to fix the problem remotely.
Here are two screenshots showing the status message of the wireless adapter and the wireless radio missing from the wireless controls.
07-26-2019 05:04 AM - edited 07-26-2019 05:05 AM
Have you deleted all of the profiles in Access Connections (assuming that that is what you are using from your screenshot) and then created a new profile for your home network? Access Connections will override the native connection protocol by location.
07-28-2019 11:36 AM
Great! Glad that that was the issue.
08-08-2019 09:01 AM
Update: If the laptop has been closed for a while, when I open it up it won't recognize the WiFi signal. If I use the troubleshooter, it will sometimes fix the problem, but most of the time it removes the WiFi symbol in the bototm right of the screen and changes it to the ether net adapter. Restarting the computer usually fixes it if I don't use the troubleshooter. If I do use the troubleshooter, I have to delete the home network I created in Access Connections and create a new one utilizing the WiFi adapter.
While having to restart the computer every day isn't ideal, its a work around I can use. This is the most unintuitive wireless device I have. Everything else recognizes a new WiFi signal automatically.
08-08-2019 09:48 AM - edited 08-08-2019 09:56 AM
Is the wired adapter and the wireless adapter in the defined in the same network pool? There is a prioritization parameter in Access Connections that which adapter should be enabled by location. I haven't used Windows 7 in years so there may be something else amiss that is eluding the solution.