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karstlands
Paper Tape
Posts: 8
Registered: ‎07-22-2019
Location: US
Views: 733
Message 1 of 13

Lenovo Think Pad Wireless adapter not working

Hello. I have been researching and have not been able to find a solution. 

 

I have a Lenovo Think Pad, Type 20JY0009US. I have been having on and off problems with the wifi adapter. It would recognize the wifi at work, but would not recognize my home wifi network, and then the option to turn the wireless radio on/off dissappeared completely. At work, with an ethernet connection, we completed all of the necessary updates and then it would recognize the wifi network there. However, it will not recognize my wifi network at home. Now the option to turn the wireless radio on or off has dissappeared completely again. This is when I right click on the Access Connections, on the lower right near the battery icon. 

The options to turn the Airplane mode and Bluetooth radio off/on are shown, but not the wireless radio. 

 

All of the updates are complete, as are the drivers for the wireless adapter. When I troubleshoot, the message says "The Inter(R) Dual Band Wireless-AC 8260 adapter is experienceing driver or hardware related problems. 

 

Thanks. 

 

Niko_Do
Fanfold Paper
Posts: 8
Registered: ‎07-08-2019
Location: US
Views: 712
Message 2 of 13

Re: Lenovo Think Pad Wireless adapter not working

Hello,

When you say that the laptop has been updated.
You mean? :
"System Update" software from Lenovo has been installed and fully updated everything?

Please let me know.

Thank you,

karstlands
Paper Tape
Posts: 8
Registered: ‎07-22-2019
Location: US
Views: 710
Message 3 of 13

Re: Lenovo Think Pad Wireless adapter not working

Its running Windows 7, so all of the updates for that and the Lenovo updates. All of the drivers are up to date too. 

karstlands
Paper Tape
Posts: 8
Registered: ‎07-22-2019
Location: US
Views: 646
Message 4 of 13

Re: Lenovo Think Pad Wireless adapter not working

<Bump> 

 

Lenovo hasn't been much help, unfortunately. They sent a shipping box, but I was hoping to fix the problem remotely.  

 

Here are two screenshots showing the status message of the wireless adapter and the wireless radio missing from the wireless controls. Wireless 1.PNGStatus of wireless adapter.Wireless 2.PNGWireless radio missing from control panel.

 

Highlighted
Guru
Posts: 1,866
Registered: ‎04-20-2008
Location: US
Views: 609
Message 5 of 13

Re: Lenovo Think Pad Wireless adapter not working

Have you deleted all of the profiles in Access Connections (assuming that that is what you are using from your screenshot) and then created a new profile for your home network? Access Connections will override the native connection protocol by location.


P70 XEON 1505, BIOS 2.32, UHD 4k Display, 64GB, M3000M NVIDIA GPU, RAID1 1TB Samsung PM981 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.24,Xeon Processor, 32GB, PM981 1TB x 2, RAID1
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
karstlands
Paper Tape
Posts: 8
Registered: ‎07-22-2019
Location: US
Views: 567
Message 6 of 13

Re: Lenovo Think Pad Wireless adapter not working

That fixed it, thanks! I deleted the existing profiles and created a new one for my home network and then restarted the computer. 

Guru
Posts: 1,866
Registered: ‎04-20-2008
Location: US
Views: 559
Message 7 of 13

Re: Lenovo Think Pad Wireless adapter not working

Great! Glad that that was the issue.


P70 XEON 1505, BIOS 2.32, UHD 4k Display, 64GB, M3000M NVIDIA GPU, RAID1 1TB Samsung PM981 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.24,Xeon Processor, 32GB, PM981 1TB x 2, RAID1
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
karstlands
Paper Tape
Posts: 8
Registered: ‎07-22-2019
Location: US
Views: 426
Message 8 of 13

Re: Lenovo Think Pad Wireless adapter not working

Update: If the laptop has been closed for a while, when I open it up it won't recognize the WiFi signal. If I use the troubleshooter, it will sometimes fix the problem, but most of the time it removes the WiFi symbol in the bototm right of the screen and changes it to the ether net adapter. Restarting the computer usually fixes it if I don't use the troubleshooter. If I do use the troubleshooter, I have to delete the home network I created in Access Connections and create a new one utilizing the WiFi adapter. 

 

While having to restart the computer every day isn't ideal, its a work around I can use. This is the most unintuitive wireless device I have. Everything else recognizes a new WiFi signal automatically. 

Guru
Posts: 1,866
Registered: ‎04-20-2008
Location: US
Views: 418
Message 9 of 13

Re: Lenovo Think Pad Wireless adapter not working

Is the wired adapter and the wireless adapter in the defined in the same network pool? There is a prioritization parameter in Access Connections that which adapter should be enabled by location. I haven't used Windows 7 in years so there may be something else amiss that is eluding the solution.


P70 XEON 1505, BIOS 2.32, UHD 4k Display, 64GB, M3000M NVIDIA GPU, RAID1 1TB Samsung PM981 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.24,Xeon Processor, 32GB, PM981 1TB x 2, RAID1
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
karstlands
Paper Tape
Posts: 8
Registered: ‎07-22-2019
Location: US
Views: 410
Message 10 of 13

Re: Lenovo Think Pad Wireless adapter not working

There is an option to "Disable this wireless radio when switching to a different location". I have unchecked this option and hopefully that will take care of it.   

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