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GeorgeR
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Posts: 10
Registered: ‎08-24-2009
Location: USA
Views: 729
Message 1 of 3

Lenovo won't Price match, configured WiFi card no longer offered

The Lenovo W700 I ordered shipped on August 19th and is somewhere in customs as I post this.

 

I discovered the price has dropped by almost $300 so I requested a quote and called Lenovo Customer Service to request a price match.

 

I was able to order every component on my original system the same with the exception of the WiFi option.  My system is configured with

    

42X5669  SBB INTEL WIMAX+3X3WIFI  - This option is not currently available  

     

Lenovo states in order to price match the parts must be identical; no exceptions, even if the price difference is $1.00.

The option available now is - 42X6325 SBB INT.WIFI LINK5300

 

I have 21 days from August 19th to request a price match but unless all options are exactly the same Lenovo will not match the price.

 

I was told that if the exact same card is not offered again, along with any other items not available when I request a quote for a price match, I am out of luck.

 

Any suggestions?

 

Thank you.

 

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 691
Message 2 of 3

Re: Lenovo won't Price match, configured WiFi card no longer offered

300 USD in USA for Thinkpad is quite significant almost 15% of the laptop's total cost. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
GeorgeR
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Posts: 10
Registered: ‎08-24-2009
Location: USA
Views: 676
Message 3 of 3

Re: Lenovo won't Price match, WiFi card no longer offered

A reply!  Thanks.  I'm not sure what kind of activity this forum gets yet.

 

My W700 arrived on August 25th and after numerous BSOD before finishing set up and two complete system restores, Lenovo is sending out a box for me to ship the unit to the service depot.

 

What's another week.  Shouldn't that extend my 21 days a couple weeks?

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