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Geophyte1
SCSI Port
Posts: 124
Registered: ‎02-03-2010
Location: Rockdale, Texas
Views: 630
Message 1 of 11

Login Icon and shutdown icon not appearing on login screen

I don't know if it is just coincidence but I have had two instances where the login icon and the shutdown icon are not appearing on the login screen and the login screen is not "live" after I had installed an HP officejet 8600 printer on my W700ds to run through the network and another computer last night.  The first time it happened last night I wasn't sure what to do so I held the power button until shutdown and when it rebooted and the RAID1 had to verify.  This morning when it happened again I was a little fresher and put it into hibernation - Fn-F12 - and when I woke it it acted normally.  I have just had a new mainboard installed on 1/15/2013 and a new processor installed on 1/22/2013 to cure other problems and have used it at least one full day after rebuilding without a problem before this started.

Geophyte1
W700ds 2757-CTO
Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 603
Message 2 of 11

Re: Login Icon and shutdown icon not appearing on login screen

Hi, Geophyte1

 

What operating system are you running? How long has this issue been occurring? 

 

Best,

Adam

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Geophyte1
SCSI Port
Posts: 124
Registered: ‎02-03-2010
Location: Rockdale, Texas
Views: 571
Message 3 of 11

Re: Login Icon and shutdown icon not appearing on login screen

I'm running windows 7 Pro, 64 bit.

 

At this time it has only happened three times.  I recently had a new mainboard installed and had basically completed installing and updating everything and decided to install a printer the night of 1/24/2013 and after that installation it happened the first time.  The next morning on bootup it happened again.  It did not happen again for about two days and, coincidentally, it happened one more time just after installing some program - I can't remember what program.  It has not occurred in a number of days now.  The only thing I see now after the mainboard replacement, etc. is that the computer is running slower.

Geophyte1
W700ds 2757-CTO
Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 577
Message 4 of 11

Re: Login Icon and shutdown icon not appearing on login screen

Geophyte1 --

 

Have you ensured that all drivers and the BIOS have been updated for your system? Since there is a new motherboard in the computer, it may need a BIOS update. All drivers for your system can be found here.

 

Best of luck, and let me know how it goes

Adam

______________________________________________________________________________________________________________
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Geophyte1
SCSI Port
Posts: 124
Registered: ‎02-03-2010
Location: Rockdale, Texas
Views: 559
Message 5 of 11

Re: Login Icon and shutdown icon not appearing on login screen

Wow.

 

I just looked at the page you suggested and there are many I have not updated.  I'm sure I have updated the bios but there are some that the Lenovo Update has not gotten and also the page my computer's Lenovo update hyperlink takes you to from the Help screen is nowhere as complete as the screen you posted. It will be a few days before I can get to this but thank you and I will post how it goes.

Geophyte1
W700ds 2757-CTO
Geophyte1
SCSI Port
Posts: 124
Registered: ‎02-03-2010
Location: Rockdale, Texas
Views: 523
Message 6 of 11

Re: Login Icon and shutdown icon not appearing on login screen

Gamloi7,

Thank you for your help.  Any other words of wisdom will be appreciated.

It would take about two full pages to go through all that has happened since I had a new mother board installed about three weeks ago but much of that is in other posts so I'll suffice it to say that at the moment the computer seems to be working well.

 

I will add that two things occurred during the updating you suggested worth noting and the third item below may be a part, if not most, of the answer as well.

 

1. The Bluetooth update almost finished and then backed out leaving some residue behind that was only, hopefully, fully fixed when I uninstalled every bluetooth device I could find and on reboot it reinstalled and the residue seems to have rectified itself.

 

2. The other is the Wacom update blue screened my computer both times I tried it and when I tried to uninstall the Wacom Virtual Hid driver it also blue screened the computer. Is there something sacred about that Wacom device?

 

3. Part of this is in other posts - when I first rebuilt the computer after having the mainboard replaced but before they replaced the microprocessor and also before I realized the technician had not updated my computers model number or serial number on the new mainboard I ran Lenovo Update. I knew something was up when I only got four hits but I thoughtlessly installed them. One of them was Intel RST -rapid storage technology. I have let this remain on the computer because I liked the idea of having a later model raid controller but I knew in the back of my mind there must be a reason Lenovo only offered the older Intel Matrix Manager on their update site (when the machine had its correct model and SN). I also knew that the Intel Turbo Memory driver had not installed with the newer Intel RST. Last night while running a regular Lenovo Update I finally decided to let the older Matrix Manager install and that enabled the Turbo Memory to install. It seems to have installed without affecting the RAID1. It is early days yet but I think it may have helped with the speed problem even though I know I probably have intermittent raid1 degradations in my future due to running the older Intel Matrix Manager.

 

 

Geophyte1
W700ds 2757-CTO
Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 520
Message 7 of 11

Re: Login Icon and shutdown icon not appearing on login screen

Hi again, Geophyte1

 

Glad to hear that things are working well! 

 

Do you happen to remember what the error message in the blue screen was? If not, don't worry about it. I'd rather not have you try it again and blue screen your machine intentionally. But you may be able to run the update/uninstall the driver if you try it in Safe Mode. To get to Safe Mode, restart/cold boot your machine and begin tapping F8 repeatedly when you get to the splash screen. Continue doing this and a menu should pop up. Select Safe Mode (Safe Mode with Networking if you want Internet access) from the list. The computer should then boot into Safe Mode. Keep in mind that several drivers (audio, HD display, etc.) will not be functioning, so certain things will not work. Try to get the Wacom driver to work here and see what happens.

 

Best of luck,

Adam

______________________________________________________________________________________________________________
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Geophyte1
SCSI Port
Posts: 124
Registered: ‎02-03-2010
Location: Rockdale, Texas
Views: 518
Message 8 of 11

Re: Login Icon and shutdown icon not appearing on login screen

The message after bootup was "Windows has recovered from an unexpected shutdown", BCCode: 3b, BCP1: 00000000C0000005, BCP2:FFFFF8800595814F, BCP3: FFFFF8800AF5AD20, BCP4: 0000000000000000, OS Version: 6_1_7601, Service Pack: 1_0, Product: 256_1

 

Thanks again.

Geophyte1
W700ds 2757-CTO
Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 506
Message 9 of 11

Re: Login Icon and shutdown icon not appearing on login screen

Hi, Geophyte1

 

I did some research and found this document from Microsoft that might shed some light on your issue. According to Microsoft, this error is normally the result of graphics issues, but can also stem from RAM issues. There are two methods posted by Naman R, a moderator, that may be able to help you.

 

Best of luck. Let me know how it goes,

Adam

______________________________________________________________________________________________________________
Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.
Geophyte1
SCSI Port
Posts: 124
Registered: ‎02-03-2010
Location: Rockdale, Texas
Views: 490
Message 10 of 11

Re: Login Icon and shutdown icon not appearing on login screen

Gamloi7,

I am replying to your latest post twice if it will let me.  The second is a synopsis of my computer problems over the last month.

I did the RAM check - no problems found. I already had the latest video driver but I let it reinstall - no problem but no solution.

I then did what you had earlier recommended and entered Safe mode and blew away everything Wacom without a hitch. I rebooted and then installed the Wacom digitizer driver(s) and the Wacom Activity Monitor.

Just a word about the Wacom Activity monitor - before I went into Safe Mode I had tried to uninstall the Activity monitor in Control Panel and it could not differentiate the Activity monitor. It wanted me to chose from a long list that did not contain the Activity monitor. It was as if the activity monitor had dissolved into every other installed program. In Safe mode it was no problem.

I'm not sure I have ever used the Wacom Pen device so it is not a big deal but when I go to Start-Pen Tablet-Pen Tablet Properties the message " A supported tablet was not found on the system." comes up. When I open the Tablet PC Input Panel I can draw on it with the mouse but not the pen.  So it appears the computer isn't seeing the digitizer pad even though it installed the software.

Geophyte1
W700ds 2757-CTO

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