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Lenovo Staff
Lenovo Staff
Posts: 5,405
Registered: ‎10-29-2009
Location: NC
Views: 3,268
Message 11 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

cokefd,

 

Are you using BitLocker or any other encryption software?

We know what the serial number issue is, but I don't think it is related to the firmware update failure that you are reporting.

Lenovo Staff
Lenovo Staff
Posts: 5,405
Registered: ‎10-29-2009
Location: NC
Views: 3,268
Message 12 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

Bthurber

 

Are you using BitLocker or any other encryption?  Also, what OS are you running (apologies if I miss that info in one of your posts)?

outernational
SCSI Port
Posts: 45
Registered: ‎04-18-2016
Location: US
Views: 3,256
Message 13 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

BTW I am using Bitlocker.

Bthurber
Serial Port
Posts: 34
Registered: ‎11-29-2014
Location: US
Views: 3,255
Message 14 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

Yes to bitlocker

Win 10 pro

Lenovo Staff
Lenovo Staff
Posts: 5,405
Registered: ‎10-29-2009
Location: NC
Views: 3,244
Message 15 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

For the BitLocker users, please try this and let me know the result:

1.  suspend BitLocker

2.  run the NVMe firmware update tool again - does it work now?

3.  resume BitLocker

Bthurber
Serial Port
Posts: 34
Registered: ‎11-29-2014
Location: US
Views: 3,196
Message 16 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

No good with Bitlocker suspended. Same error(s)

 

This is what I did: 

* Right click C:

* Manage Bitlocker

* Suspend protection

* Run the NVMe update tool - which still fails with the same linux screen and comes back with the same failling Windows dialog after restart

* I noticed bitlocker resumed protection automatically - which it said it would do

 

 

cokefd
What's DOS?
Posts: 2
Registered: ‎02-11-2017
Location: GB
Views: 3,186
Message 17 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

Hello,

I am not using encryption software, and the antivirus is disabled during the update.

Thak you for your assistance.

 

 

RAYARTS
What's DOS?
Posts: 3
Registered: ‎02-09-2017
Location: NL
Views: 3,143
Message 18 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

Is there any update on this one? I got the same issue.

 

Lenovo Xoga X1

 

 

Lenovo Staff
Lenovo Staff
Posts: 5,405
Registered: ‎10-29-2009
Location: NC
Views: 3,099
Message 19 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

All,

 

There are two known issues with the NVMe SSD firmware update tool:

 

1.  If you are using BitLocker or some other disk encryption, you must disable and decrypt the drive before running the NVMe firmware update tool.  Previously, I was told that suspending BitLocker was good enough; in fact it isn't.  BitLocker must be completely disabled.  I realize this is a big deal and makes the firmware update tool useless.  But as of right now I don't have any other solution.   (I believe this is bthurber's and outernational's issue)

 

2.  If you are using P50 or P70 with multiple drives, the firmware update tool may fail on one of them.  Right now I don't have any work-around for this situation.  (I believe this is cokefd's issue)

 

If anyone is having an issue not described above, please tell me more details about it.

outernational
SCSI Port
Posts: 45
Registered: ‎04-18-2016
Location: US
Views: 3,093
Message 20 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

I have issues 1 & 2 (there is a 500gb hybrid drive besides the SSD)

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