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Lenovo Staff
Lenovo Staff
Posts: 5,405
Registered: ‎10-29-2009
Location: NC
Views: 433
Message 51 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

Can you send the screenshot of the firmware update tool at the beginning, where it shows the 2 drives including the model numbers, the currently-installed firmware versions, and the new versions?  Then I can ask the SSD team to try to reproduce the same configuration.

Andreas16
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Message 52 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

Here it is...

Lenovo Staff
Lenovo Staff
Posts: 5,405
Registered: ‎10-29-2009
Location: NC
Views: 428
Message 53 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows


@Andreas16 wrote:

Here it is...


Thanks, I've passed this screenshot and your log zip file to the SSD team.  They are based in Japan so it will be at least 1 day until I hear anything.

Andreas16
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Message 54 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

Thx!
Andreas16
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Message 55 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

Unfortunately Update still not possible. Even with newest software from December...

Lenovo Staff
Lenovo Staff
Posts: 5,405
Registered: ‎10-29-2009
Location: NC
Views: 260
Message 56 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows


@Andreas16 wrote:

Unfortunately Update still not possible. Even with newest software from December...


Sorry for such slow reply, but we couldn't reproduce this problem here.  What BIOS version is installed on the P50?  Did you enable HDD passwords in BIOS setup?

Andreas16
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Message 57 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

The Bios is the most actual Bios from the Lenovo support pages (1.54).
There are no HDD passwords and no Bitlocker or such things.

There is only password set for Bios access and :

- Unattended Boot

- Restart

- Boot device list

Lenovo Staff
Lenovo Staff
Posts: 5,405
Registered: ‎10-29-2009
Location: NC
Views: 232
Message 58 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows


@Andreas16 wrote:

The Bios is the most actual Bios from the Lenovo support pages (1.54).
There are no HDD passwords and no Bitlocker or such things.

There is only password set for Bios access and :

- Unattended Boot

- Restart

- Boot device list


SSD team thinks this failure has something to do with the BIOS password, so as a troubleshooting step, could you please disable whatever BIOS password you have set and try again?

Andreas16
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Posts: 31
Registered: ‎06-10-2016
Location: DE
Views: 216
Message 59 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

Still no success.
All security options disabled...

Lenovo Staff
Lenovo Staff
Posts: 5,405
Registered: ‎10-29-2009
Location: NC
Views: 209
Message 60 of 68

Re: NVMe Solid State Drive Firmware Update Utility for Windows

Can you please post a screenshot of diskmgmt.msc?

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