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rooftop90
Paper Tape
Posts: 2
Registered: ‎02-15-2019
Location: DE
Views: 229
Message 1 of 2

New ThinkPad P1 (2018) doesnt detect ac adapter

Hello, 

 

i unboxed a new ThinkPad P1 and installed a fresh Version of Windows 10 Enterprise. I just now saw that it doesnt charge the internal battery or does any signs of detecting that i plugged in the ac adapter. It also doesnt turn on if ac is plugged. It runs fine on battery only but it has only about 30 percent left. 

 

Im new to Lenovo so my question here is which troubleshooting approach should i go now? Can this be a Software issue caused by my fresh install of Windows? 

 

Ive read many confusing things about the Emergency Reset Button on the backside of the device. 

 

Any comments are appreciated. 

 

Kind regards, 

Ingo

rooftop90
Paper Tape
Posts: 2
Registered: ‎02-15-2019
Location: DE
Views: 109
Message 2 of 2

Re: New ThinkPad P1 (2018) doesnt detect ac adapter

Hello, 

 

i talked to Lenovo Support and it was marked as DOA. New Device arrived, works just fine. 

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