10-22-2008 09:49 AM
Thank you for looking into the issue and resolving it. I've been seriously considering a DELL E6500 and was going to order it this coming Friday. I just looked at my order status and it now says Est.Ship Date 10/30/08. Do you think this time I'll get my Laptop in that date?
10-22-2008 11:29 AM
Thanks Mark for the update.
I'm glad that my order has been finally passed onto manufacturing stage. My order has been updated with new estimated date of Oct 30th from the 27th, which at this point I'm willing to live with IF it is the real shipping date. I look forward to finally seeing some change in my order status from 'in process' to 'track shipping'
10-22-2008 01:03 PM
Well guys, it looks like I'm pretty much "skewered ". If I cancel my order the bank say it will be up to 7 to 10 days before my funds will be available again! So Lenovo preety much has me "over a barrel". I will HOPEFULLY receive my W700 by the time the funds would be available to buy a different computer. So I'm sittin' here w/ my hands tied and wishin I hadnt "shot myself in the foot" by ordering it in the first place. This is a major purchase for me (only vehicles & home have been bigger) I sure wish I could report this as being a better experience.
But, that said, I am an optimist and still chek my order daily hoping for a miracle and a pushed up delivery date!
Hopefully I'll be on here soon tellin all of you what a fantastic computer it is!!!! and how it was all worth the wait.....!?!?!
10-22-2008 01:40 PM
I certainly share your pain and that of the rest of the posters. No response from my Rep. after 2 emails and 2 phone messages left for him. Last Thursday he told me that it would ship from the factory the following day -- now nothing. For a $5,000+ purchase, some customer service ought to be provided.
I too am wondering if I should just cancel and take my chances with Dell (at least I know they're unreliable and cannot expect much truth or clarity about order status, I thought Lenovo was supposed to be different).
Hopefully Mark the Miracle Worker can help-out and get things moving. A week here, a week there and pretty soon it will be the end of the year.
Good luck to us all!
10-22-2008 03:57 PM
Well guys, it looks like I'm pretty much "skewered ". If I cancel my order the bank say it will be up to 7 to 10 days before my funds will be available again! So Lenovo preety much has me "over a barrel". I
Your bank shouldn't have released the funds. All Lenovo does is run the charge to make sure the funds are there, it's up to your bank wether they put a hold on the funds or leave them available. I could pull my funds out of my account right now even though my original order was placed on the 30th.