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nuubee
Paper Tape
Posts: 6
Registered: ‎05-05-2017
Location: US
Views: 153
Message 1 of 3

Outlook missing on pre-install/Also need SN

New P51s with MSFT Home and Business Office 2016 preinstalled.  Word, Excel, PP and One note are there but not Outlook.

 

Can anyone help.  Already wasted nearly 2 hours with tech support who wanted me to talk to sales who want me to talk to Microsoft.

 

How can I get a serial number?

 

I tried activating it also and cannot use the email (gmail) I used to order the machine or a new outlook.com account.  Anyone know???

Thanks

5thduke
Token Ring
Posts: 61
Registered: ‎07-23-2016
Location: NZ
Views: 134
Message 2 of 3

Re: Outlook missing on pre-install/Also need SN

when i recieved my p70 there was no activation code for office 2016 after contacting lenovo they siad it should be in the box the p70 came in,after many phone calls it arrived in the mail from MS about two weeks later, not sure if this is standard prosedure though, nobody at lenovo seemed to know.

nuubee
Paper Tape
Posts: 6
Registered: ‎05-05-2017
Location: US
Views: 107
Message 3 of 3

Re: Outlook missing on pre-install/Also need SN

i got it working thanks to Prof Google.
Basically it needed my MSFT windows login then it added the SN to that account. Also once it updated, Outlook was installed. So I have the retail img file, the SN and the full installation on the P51s.
too bad neither lenovo support nor sales knew anything. FAIL

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