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kevin_jarrett
Token Ring
Posts: 50
Registered: ‎06-04-2015
Location: US
Views: 193
Message 1 of 7

P1 / X1E IR Camera Issues when resuming from sleep? [Windows]

The IR camera on my P1 has started acting up when I resume from sleep.
 
The camera works, authenticates me for Windows Hello, then the two red IR LED's keep flashing, until I log off or restart.
 
Any idea what could be causing this? Normally they just turn off once I'm authenticated.
 
TIA!
 
-kj-
P1: 8850H, FHD, 16gb, 512gb, P2000, IR Camera, Windows 10 Pro
T450s & X201t & M93p, too
Social Support Agent
Social Support Agent
Posts: 160
Registered: ‎08-02-2018
Location: US
Views: 173
Message 2 of 7

Re: P1 / X1E IR Camera Issues when resuming from sleep? [Windows]

Hi kevin_jarrett!

 

Welcome to the community,

 

Could you try the steps from this article and see if this works?

 

Regards,

 

 

Moderator comment: Link expanded for transparency.



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kevin_jarrett
Token Ring
Posts: 50
Registered: ‎06-04-2015
Location: US
Views: 166
Message 3 of 7

Re: P1 / X1E IR Camera Issues when resuming from sleep? [Windows]

Hi, thanks for the suggestion, but I'm a bit unsure how to proceed.

 

First, the affected systems don't list the P1/X1E:

 

  • ThinkPad X1 Carbon 5th
  • ThinkPad X1 Yoga 2nd
  • Thinkpad T470/T480/T480s/T25
  • Thinkpad P51s

Next, the title of the article is "IR Camera may not function properly after loading new drivers" but I haven't loaded new drivers, the originals are installed, 'rollback driver' is greyed out. 

 

Finally, if I am reading 'Camera, Firmware, and Driver Levels' correcly, my Camera's ID has '5986' in it but not '5986 111D' AND, the installed driver is 5.0.18.21 which is inconsistent with the noted legacy and new drivers (10.0.x.x etc.)

 

Thoughts?

 

-kj-

P1: 8850H, FHD, 16gb, 512gb, P2000, IR Camera, Windows 10 Pro
T450s & X201t & M93p, too
Lenovo Employee Samcheng
Lenovo Employee
Posts: 27
Registered: ‎03-07-2019
Location: CN
Views: 150
Message 4 of 7

Re: P1 / X1E IR Camera Issues when resuming from sleep? [Windows]

please check if your machine run "Glance" APP (Lower right corner ->notification area ->Glance). if the APP is opened, the IR camera will alway work.1.png

kevin_jarrett
Token Ring
Posts: 50
Registered: ‎06-04-2015
Location: US
Views: 137
Message 5 of 7

Re: P1 / X1E IR Camera Issues when resuming from sleep? [Windows]

Thank you for the suggestion. I checked it out and actually none of the features appeal or apply to me (I don't use an external monitor, for example). I would also be concerned about battery life impacts of the camera constantly being used. I am wondering what other things I can check/test...
P1: 8850H, FHD, 16gb, 512gb, P2000, IR Camera, Windows 10 Pro
T450s & X201t & M93p, too
Lenovo Employee Samcheng
Lenovo Employee
Posts: 27
Registered: ‎03-07-2019
Location: CN
Views: 96
Message 6 of 7

Re: P1 / X1E IR Camera Issues when resuming from sleep? [Windows]

After close/uninstall the "Glance" APP, if your issue can be fixed?

 

PS: The Glance App is not only work for external monitor, it can also automatic lock screen when you leave your PC

kevin_jarrett
Token Ring
Posts: 50
Registered: ‎06-04-2015
Location: US
Views: 94
Message 7 of 7

Re: P1 / X1E IR Camera Issues when resuming from sleep? [Windows]

Thanks, but, the features of the glance app are things I expressly do NOT want to do (like locking the screen when I am away, just not an issue for me). That would be inconvenient when giving a presentation, for one thing. Appreciate the help though! We will see if it continues...

P1: 8850H, FHD, 16gb, 512gb, P2000, IR Camera, Windows 10 Pro
T450s & X201t & M93p, too

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