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mb_se
Paper Tape
Posts: 8
Registered: ‎11-18-2015
Location: STHLM, Sweden
Views: 4,908
Message 1 of 5

(P50) Blue screen when updating BIOS

Hi,

 

I'm trying to update to latest BIOS, http://support.lenovo.com/se/sv/products/laptops-and-netbooks/thinkpad-p-series-laptops/thinkpad-p50...

 

(Lenovo ThinkPad P50, (20EN-0007MS), Windows 10 Enterprise, 64-bits, build 10586, BitLocker suspended.

 

But when the Update starts, and it comes to Read current Bios, the laptop just gives me a blue screen and the error:

Smiley Sad
Your PC rann into a problem and needs to restart.
we're just collection some error info, and then we'll restart for you (xx% complete)

 

If you'd like to know more, you can search online later for this error:

SYSTEM_SERVICE_EXCEPTION (TdkLib64.sys)

 

Searching with google gives no results. 

 

 

Moderator comment: URL fixed.

Community SuperMod
Community SuperMod
Posts: 5,570
Registered: ‎06-26-2008
Location: US
Views: 4,852
Message 2 of 5

Re: (P50) Blue screen when updating BIOS

Good day.

 

Sorry that I can't help with the issue you're having using the .exe updater.

If you sure you need the update, you could try the bootable disk method: http://support.lenovo.com/us/en/downloads/ds106109

 

Hope this helps a bit.

Regards.


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mb_se
Paper Tape
Posts: 8
Registered: ‎11-18-2015
Location: STHLM, Sweden
Views: 4,832
Message 3 of 5

Re: (P50) Blue screen when updating BIOS

Thanks, I will try the boot disk, just need to fix a usb-dvd player first..
mb_se
Paper Tape
Posts: 8
Registered: ‎11-18-2015
Location: STHLM, Sweden
Views: 4,743
Message 4 of 5

Re: (P50) Blue screen when updating BIOS

Thanks, The bootable disk method did the trick!
pilap
What's DOS?
Posts: 3
Registered: ‎01-02-2019
Location: GB
Views: 1,858
Message 5 of 5

Re: (P50) Blue screen when updating BIOS

Hi, I had the same issue with Windows 10 x64 Pro (version 1809) on 2x different ThinkPad models (Carbon X1 3rd Gen and an X250).

Symptom:
Attempting to update via Lenovo vantage or the BIOS updater from the Lenovo support site causes a Blue Screen of Death
Stop Code: SYSTEM_SERVICE_EXCEPTION
What failed: TdkLib64.sys

 

Fix:

I discovered that I can update the BIOS from within Windows by following these steps:
System Settings > Device Security > Core Isolation > Core Isolation Details > Memory Integrity
Switch Memory Integrity to Off

 

Once this security feature is turned Off and the machine rebooted am able to update the BIOS from within Win10

This would indicate that Lenovo needs to update the BIOS update Win32 applciation to support Memory Integtrity (which is a new feature, think that was added in Win10 1803(?))

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