cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Mattia1987
Fanfold Paper
Posts: 3
Registered: ‎02-25-2017
Location: US
Views: 2,478
Message 191 of 285

Re: P50: Cracked Palmrest Repair

Hi I have the problem as you nearby the fingerprint sensor. I bought the laptotp P50 in December 2016 and I just discovered today the initiation of the crack in the same position. Please can you share with me if you have any answer from them? Thank you

M

Mattia1987
Fanfold Paper
Posts: 3
Registered: ‎02-25-2017
Location: US
Views: 2,475
Message 192 of 285

Re: P50: Cracked Palmrest Repair

It looks like that I'm another lucky man who bought a very expensive laptop made with very poor materials. I bought the P50 in December 2016 and now I discovered that it is cracking nearby the fingerprint sensor.

It is unbelievable and unacceptable. I'M VERY DISAPPOINTED. This means that these company is using materials with poor quality. Is anyone here that had a chance to get the laptot reparied or the money back?

16935972_10212147547714692_1332768951_o.jpg

alones12
Fanfold Paper
Posts: 15
Registered: ‎06-22-2016
Location: US
Views: 2,386
Message 193 of 285

Re: P50: Cracked Palmrest Repair

The $300 charge is from Lenovo Service center. I got call today said it is my fault, so I told them don't repair it and send me back the machine.

Softnux
What's DOS?
Posts: 1
Registered: ‎02-27-2017
Location: SE
Views: 2,344
Message 194 of 285

Re: P50: Cracked Palmrest Repair

I have the same crack and I almost always have it docked.

Thats a lot of money for cheap plastic.

 

IMG_1488.JPG

Mattia1987
Fanfold Paper
Posts: 3
Registered: ‎02-25-2017
Location: US
Views: 2,340
Message 195 of 285

Re: P50: Cracked Palmrest Repair

Unbelievable, it looks exactly the same of mine crack. I got in touch with Lenovo stuff throgh facebook page. They told me to send them my serial number and then they will come back to me with a solution after checking if it is under "warranty".Tonight I'm sending them my serial number. Please let me updated if you have any news from them. It looks like we are having the same problem in a lot of customers. Lenovo has to solve this problem and we are not gonna pay for this. Regards
Brian-M
Punch Card
Posts: 9
Registered: ‎01-11-2017
Location: US
Views: 2,334
Message 196 of 285

Re: P50: Cracked Palmrest Repair

Or, you know, you could read through this Whole thread and see that one staff member is collecting info and providing updates. They have also said, repeatedly, that because there is no acknowledged problem (or fix) for the support people to reference that there's no real option but for them to deny warranty. This is an "in progress" thing. The *Best* option is to contact the Lenovo person who's Actually doing something about this. Me, since there's no fix (a replacement will just crack again, it's not a materials issue else EVERYONE would have the problem, it's a combination of materials and assembly that's unique), I'm just going to keep watch. When there is a fix, or if they claim there's no problem, then I'll move ahead. No sense in getting all wound up when they're working through the process.... in the mean time the more people calmly Help point out the problem with their examples, the better.
szubrak
Punch Card
Posts: 3
Registered: ‎02-19-2017
Location: PL
Views: 2,267
Message 197 of 285

Re: P50: Cracked Palmrest Repair

My P50 is sitting all the time on my desk. I'm not moving it anywhere. It is 3 months old.

20170228_102147_HDR — kopia.jpg20170228_102254_HDR — kopia.jpg

I'll keep watching on this since it looks like problem is unsolved.

phonius-ph
Blue Screen Again
Posts: 1
Registered: ‎04-27-2016
Location: SK
Views: 2,228
Message 198 of 285

Re: P50: Cracked Palmrest Repair

I think there is a problem in quality of used materials - cheap recyclated plastic . I have 2pcs broken bezels during 2month - with using notebook in docking station 95% of time. Lenovo should start using quailty materials instead of recycled plastics, particularly in this category where the laptop standing € 3,500 - we can forget the MIL-SPEC.

_TPP50_KYB-bezel2.png_TPP50_KYB-bezel3.png

Highlighted
Former Employee
Posts: 1,664
Registered: ‎09-16-2014
Location: US
Views: 2,098
Message 199 of 285

Re: P50: Cracked Palmrest Repair

In response to customer reports of unexpected cracking on the keyboard bezel or palmrest on ThinkPad P50 and ThinkPad P70 Mobile Workstation systems, Lenovo has released a solution.

 

If your system has not been dropped, or otherwise not damaged due to misuse, please contact Lenovo Service to receive assistance under warranty and reference confidential Service TIP# SF17-T0018/ HT503602. Please note that palmrest assemblies are not a Customer Replaceable Unit (CRU) part, so the solution requires the system to be serviced by Lenovo, a Lenovo Partner or Lenovo Retailer.

 

Thank you for your patience while Lenovo made a solution available.

 

Sincerely,

mdamda
Punch Card
Posts: 22
Registered: ‎11-18-2016
Location: PH
Views: 1,989
Message 200 of 285

Re: P50: Cracked Palmrest Repair

While my bezel hasn't cracked (yet), this is great news. Many thanks Amy!

Check out current deals!


Shop current deals

Top Kudoed Authors