07-27-2016 06:14 PM
07-27-2016 07:57 PM
good point. I guess I was thinking of the NBD (next business day, onsite) type of service. so, you will call them, they bring either a whole replacement and they transfer your ram and disks, or they bring the part and replace it.
08-08-2016 02:36 AM
Is there a solution in sight?
I am still very disappointed. I have software issues with my P50, two buttons are sticky and this crack in the palm rest.
I think i can expect a "perfect" laptop, when i pay about 2000€...
08-13-2016 08:14 AM - edited 08-14-2016 06:08 AM
For what it's worth, I'm trying to highlight this issue with the ThinkPad development team for P50. At first glance, I would have guessed it was due to carrying the system around by the corners with the cover open (like Sarbin), but based on other posts here it seems that might not necessarily be the case. I can't promise anything, but I'll see if we can get the team to look into it.
You can add the P70 to the list now. My 5 month old system has developed a stress crack from the lower right corner of the touchpad rightmost button to the front edge of the system. I called for NBD warranty service, but as others have documented, I was told that "obviously" I must have dropped something onto the system to cause this. The system sits on my desk connected to a docking station 99% of the time. This crack showed up yesterday evening (I didn't notice it in the morning before I left for work). This is a materials defect and should be covered under warranty. It is not accidental damage. I always use an external keyboard when it is on my desk.
08-14-2016 05:00 AM - edited 08-14-2016 05:36 AM
I use my P50 in a setup similiar to yours Harrisb, in a dock (workstation dock) with an external keyboard. No cracks yet, but this issue has seriously had me become worried, and am checking for cracks every day, even hairline scratches.
MIL-spec tested, yeah right. Looks more and more like a counterfeit Thinkpad. Even the old i-Series 1400 Thinkpads designed and manufactured by Acer for IBM were more durable by comparison (a co-worker of mine owned one).
08-14-2016 05:26 AM - edited 08-14-2016 05:26 AM
I'm less disturbed by the stress crack that has appeared than the attitude of the warranty people who ASSUME that that I have caused the damage by dropping something on the unit. The accidental damage warranty specifically excludes cracks in the plastic if the system is still functional. I'm not sure who is the plastic supplier for the P50 and P70, but I hope that Lenovo has already addressed the issues with that manufacturer. I've had ThinkPads for a very long time and I have never had a plastic failure on any of them until now,
08-14-2016 02:58 PM
being cynical, I guess you can only hope for having another accident which in facts renders it non-functional, and then they will have to repair it.
if you think about, a crack is an open invitation for dust, water, and any other sustance getting in, which then increases teh chances of functional failures. lenovo should realize that it is cheaper to fix a crack than to later on have to replace the motherboard.
08-17-2016 08:05 AM
For what it's worth, I'm still trying to work this issue internally. My first attempt hit a roadblock, but I was able to get the pervasive issues team involved. So it's finally getting some visibility. This one will likely take some time to work through though given the nature of the issue.
08-17-2016 09:15 AM
Thank you psuturtle for the update and for continuing to advocate for those of us with this issue.
What is the best possible outcome for those of us who have already purchased a P50 and have experienced these normal-usage cracks in the palmrest? Is it possible that the analysis of the pervasive issues team will result in a warranty (free) replacement, or is this just an internal review so that it doesn't happen in future Lenovo products?
The cracks in mine have grown longer and I'm considering my options. If they get much worse, parts of the bezel are going to start falling off.
Previous to being told that the cracks were my fault and not covered under warranty, I was a vocal advocate for Lenovo, so I'll be staying tuned in to this thread in hopes of a resolution.
Thanks again for your help and communications.