11-28-2017 06:18 PM
I sent mine in and they told me cracks are not covered. They sent it back to me unfixed. I ordered the part and installed it myself. I do have onsite and depot repair. Neither would cover a crack, mine was just a crack between the finger print reader and down arrow button, it was small but annoying. Good Luck hope you have better success. As I posted earlier in this forum. I have switch my company to HP workstations over the way they took care of this
11-29-2017 02:57 AM
They fixed mine under warranty.
did you ship the unit to Lenovo or were you able to get it serviced at a local provider? (unless you had on-site warranty and got the repair done on-site)
11-29-2017 03:08 AM
Maybe they are fixing it now. I sent mine in February and it was a no go. It good to hear they are making good on it now
As a suggestion, if you want to post on this thread then perhaps it might help to go over the old posts and the solution that explains that Lenovo has decided to do free replacements. They could be doing this on a case by case basis but your experience from Feb is not what the current scenario is.
11-29-2017 05:55 AM
I opened a service request ticket on Lenovo website, they sent me a prepaid overnight UPS shipping box. I dropped at UPS store, received after 2 or 3 days (cannot remember but it was fast).
I tried to chat online with Lenovo's support guy, they said I do not have damage warranty (they keep saying the palm rest cannot be cracked unless I damaged it.) I had many Thinkpad laptops, IBM had the best services until Lenovo took over.
Thinkpad T and P series are still my favor laptops, the design still great, but the build quality was not as good as before. I still like Thinkpad because they have the best keyboard, easy to upgrade RAM and Storage, but their support and service are just terrible. My company has many Thinkpad laptops and workstations, but we start ordering Dell instead of Lenovo. Dell's products weren't great but at least they stand behind their products.
12-14-2017 11:10 AM
My new P51 also has developed a crack at the bottom right of the palmrest below the Thinkpad logo. I bought the workstation 2 months ago. It started off small and barely noticeable however it has gotten bigger over the last few days on its own. The corner of the palmrest is also depressed a little bit where the crack occurs. If I had to guess the reason, the screw right under the cracked portion was installed too tight and putting stress on the plastic. The depressed portion does not wiggle at all and is very tight to the base. I always make a point to be delicate when handling my workstation, and it sits on my desk the majority of the time. I am very disappointed at what appears to be a defect in manufacturing or materials, as I really love this computer otherwise. The overall build quality of the machine is excellent. I have a 2-year warranty and was told that it would be covered (although was not asked about details when I opened the issue online), so I am awaiting the box to ship it to the depot. I am concerned that the repair will cause other damage to my computer, not to mention a crack may reappear in the new part. I found the palmrest bezel (Part # SBB0M82470) on Lenovo's online parts catalogue but was unable to click on the "add to cart" button. I wanted to buy the part to have on-hand in the event that the crack gets worse. Has anyone had a similar experience where the part was unavailable? Do you think it's worth sending the machine in to get repaired? See pictures.
01-04-2018 09:13 AM - edited 01-04-2018 09:27 AM
My bezel was replaced under warranty last January due to the fingerprint crack. Today I found a crack on the bottom right corner of the bezel right under the ThinkPad logo. I do not travel with this laptop... It sits at home for times when I work from home.
I am a quality engineer and travel with a Dell and have never had issues with it. I am quite dissapointed that Lenovo has not fixed this issue with their bezels. For a $2k laptop I expect stringent quality control. Was a SCAR issued for the last warranty recall with the fingerprint readers? What did the supplier do to address the issue? I'm sure Lenovo does not manufacture these bezels, but if they do, I am very dissapointed in their ability to identify the failure and issue corrective actions.