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130 Posts

05-03-2009

USA

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  • Message 1 of 42

P50/P70 shipping thread

2016-01-20, 13:43 PM

I've heard the rumor that some components you ordered would cause delay (such as touch screen, RAID, etc.).

 

Let's share some info here so we can understand what might have cause the delay.  To make the thread easy to read, please update your ogirinal post whenever the estimated shipping date was changed (instead of adding a new post to the thread).  Thanks!

 

Here is an example:

 

Model: P50 20ENCTO1WW

Order Date: 12/13/2015

Original Est.: 1/14/2016

12/20/2015 Est: 1/21/2016

12/29/2015 Est: 1/28/2016

...

Processor     Intel Core i7-6700HQ    
Color Sensor     No Color Sensor     
Display     15.6 FHD IPS Non-Touch
Total memory     8GB DDR4 2133 SoDIMM
RAID Setting     RAID0
HDD Config     1TBHDDx2

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306 Posts

11-13-2010

US

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Re: P50/P70 shipping thread (2016)

2016-04-09, 7:59 AM

I will just followup here: I order on April 6th with 64GB RAM, 500GB HDD, 1080 screen with Muti-touch and Pen Pro, i7-6700HQ CPU and M1000M GPU, along with a Storage Kit for the HDD cables. No RAID and other special configurations. It didn't allow me to pay in two credit cards by the system, a CSR was helping me on putting the order and he had restarted his program to complete my order by some reason at that time.

 

Model: P50 20ENCTO1WW

Original shipping date: April 7th, 2016.

Original delivery date: April 14th, 2016.

Shipping date Delayed to (on April 7th): April 15th, 2016.

Delivery date Delayed to: April 23rd.

Booking place: US.

 

On April 9th, the Storage Kit was shown as "Cancelled" on the order status page and a couple of cancellation notification emails came before it for the system cancellation as well. Chatted with a CSR, there seemed to be an error on the order status page, and the order should be shipped. Waiting for more updates now.

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TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win XP-10, Ubuntu8.04-16.04.
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13 Posts

04-09-2016

US

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  • Message 3 of 42

Re: P50/P70 shipping thread

2016-04-10, 13:50 PM

Did you ever get your order?

 

I ordered a P50 on 3/17/16 with a raid configuration. The site said delivery in 5 -7 business days. 7 days later I received an email showing a delay.

"There has been a change to the estimated ship date for one or more items in your order and we are unable to ship them by the original date promised. We are working hard to get your order shipped soon, and it will ship within the next 30 days. To view your revised estimated ship date, please utlize our online order status tool."

Now the site shows a delivery date of 4/28. That's SIX WEEKS from my order date. BUT YET the site still shows my configuration with a delivery of 5 - 7 days to anyone ordering today. Numerous chat sessions get no answers. They have no idea and are no help whatsoever. Totally useless.

So I have a $300.00 unopened dock that is paid for and nothing to plug into it.

Should I return the dock, cancel the order and get a Dell 7510?

This is so disappointing think twice before ordering.

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306 Posts

11-13-2010

US

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  • Message 4 of 42

Re: P50/P70 shipping thread

2016-04-10, 15:41 PM

Have you called to their Post Sale Department: 1-855-253-6686? My experience is that the front CSR in the chat sessions have no idea what is going on in the manufacturing and shipping departments, but the number may help. What's your model number? 20EN*CTO* seems to be a signal of being likely to be delayed. Good luck!

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TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win XP-10, Ubuntu8.04-16.04.
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13 Posts

04-09-2016

US

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  • Message 5 of 42

Re: P50/P70 shipping thread

2016-04-10, 16:34 PM

Thanks for the help. I'll try that number now.

Yes the model # is 20ENCTO1WW.

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13 Posts

04-09-2016

US

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  • Message 6 of 42

Re: P50/P70 shipping thread

2016-04-10, 19:15 PM

The order web site has been updated. Seems the 256 ssd Pcie is the holdup.

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306 Posts

11-13-2010

US

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  • Message 7 of 42

Re: P50/P70 shipping thread

2016-04-11, 20:38 PM

Good to know your update! That sounds reasonable to me since not many people are ordering that SSD option. Just wait a little more while...

 

My order was mysterily cancelled completely today... I suspect it may be something wrong done by the CSR when it was ordered on chat--he told me he had to restart the program to make the order and he cannot use two credit cards for me to pay which I have no problem today by myself. So, I reordered it with the same config today by myself to see if anything went through. 

 

For the warranty, I used the 3-Year Keep Your Drive Compatible with Depot/... The CSR said it is effeciently a 3-year warranty for manufacture fault, although the 1-Year depot warranty was still shown on my final submission along with the 3-year one.

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TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win XP-10, Ubuntu8.04-16.04.
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13 Posts

04-09-2016

US

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  • Message 8 of 42

Re: P50/P70 shipping thread

2016-04-14, 1:13 AM

After having time to think about it and do (more) research, I canceled my order and re-ordered with a different configuration. At this point I am glad I had time to rethink my configuration. This unit is showing a ship date 4 days after ordering. Lets hope it ships as promised....

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306 Posts

11-13-2010

US

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  • Message 9 of 42

Re: P50/P70 shipping thread

2016-04-14, 1:29 AM

Good luck on your order! Yes, knowing what you really need is better than getting something unwanted in a rush! 

 

PS: My order seems getting accelarated after @Andy_Lenovo communicated with the manager for my previous wrong Cancellation Notification issue. It shows to be shipped on April 14th (tomorrow) after my reorder from yesterday.

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TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win XP-10, Ubuntu8.04-16.04.
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306 Posts

11-13-2010

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  • Message 10 of 42

Re: P50/P70 shipping thread

2016-04-15, 16:20 PM

I received two emails this morning showing that both the Storage Kit (HDD cable) and the system have been shipped (maybe in two separate packages). 

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TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win XP-10, Ubuntu8.04-16.04.
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13 Posts

04-09-2016

US

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  • Message 11 of 42

Re: P50/P70 shipping thread

2016-04-16, 16:28 PM

I got an email saying mine shipped also.    Nothing put on the credit card yet so must be actually shipping Monday. 

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306 Posts

11-13-2010

US

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  • Message 12 of 42

Re: P50/P70 shipping thread

2016-04-16, 18:39 PM

 Monday in China is Sunday in the US. Seems your order is shipped very fast this time! Good luck on your order.

 

One of my package seems on the way: 

Location Date Local Time Activity

Kowloon Bay, Hong Kong04/16/201611:24 P.M.Pickup Scan
Hong Kong04/15/20162:01 P.M.Order Processed: Ready for UPS
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TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win XP-10, Ubuntu8.04-16.04.
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13 Posts

04-09-2016

US

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  • Message 13 of 42

Re: P50/P70 shipping thread

2016-04-19, 9:08 AM

Arrived yesterday. WOW! Loving it so far.

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306 Posts

11-13-2010

US

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  • Message 14 of 42

Re: P50/P70 shipping thread

2016-04-19, 19:13 PM

Wow, yours arrive so fast! Mine is still on its way... Enjoy the laptop!

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TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win XP-10, Ubuntu8.04-16.04.
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306 Posts

11-13-2010

US

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  • Message 15 of 42

Re: P50/P70 shipping thread

2016-04-21, 19:12 PM

Mine P50 and the HDD cable just got deliveried. The shipmeent time line of the P50 is the following:

ALBUQUERQUE, NM, US04/21/201612:26 P.M.Delivered
 04/21/20165:42 A.M.Out For Delivery
Albuquerque, NM, United States04/20/20166:00 P.M.Arrival Scan
 04/20/20165:50 P.M.Departure Scan
 04/20/20165:14 P.M.Arrival Scan
Louisville, KY, United States04/20/20163:58 P.M.Departure Scan
 04/20/20161:02 P.M.Import Scan
 04/20/20161:11 A.M.Arrival Scan
Anchorage, AK, United States04/19/20163:24 P.M.Departure Scan
 04/19/20161:41 P.M.Arrival Scan
Taoyuan, Taiwan04/19/20169:46 P.M.Departure Scan
 04/19/20165:32 P.M.Arrival Scan
Chek Lap Kok, Hong Kong04/19/20164:20 P.M.Departure Scan
Chek Lap Kok, Hong Kong04/18/20162:05 A.M.Export Scan
 04/18/20162:05 A.M.Origin Scan
Kowloon Bay, Hong Kong04/17/201611:24 P.M.Pickup Scan
Kowloon Bay, Hong Kong04/16/201611:24 P.M.Pickup Scan
Hong Kong04/15/20162:01 P.M.

Order Processed: Ready for UPS

 

The HDD cable (storage kit) is shipped in the following timeline:

ALBUQUERQUE, NM, US04/21/201612:26 P.M.Delivered
 04/21/20167:53 A.M.Out For Delivery
 04/21/20167:42 A.M.Arrival Scan
 04/21/20166:46 A.M.Departure Scan
 04/21/20165:11 A.M.Out For Delivery
 04/21/20165:04 A.M.Arrival Scan
Louisville, KY, United States04/21/20163:49 A.M.Departure Scan
 04/21/20163:10 A.M.Import Scan
 04/21/20161:17 A.M.Arrival Scan
Anchorage, AK, United States04/20/20163:18 P.M.Departure Scan
Anchorage, AK, United States04/19/20161:41 P.M.Arrival Scan
Taoyuan, Taiwan04/19/20169:46 P.M.Departure Scan
 04/19/20165:32 P.M.Arrival Scan
Chek Lap Kok, Hong Kong04/19/20164:20 P.M.Departure Scan
Chek Lap Kok, Hong Kong04/18/20161:15 A.M.Export Scan
 04/18/20161:15 A.M.Origin Scan
Hong Kong04/15/201610:06 A.M.Order Processed: Ready for UPS

 

They are ordered at the same time, but shipped in a little different timelines. Eventually, both arrived at the same time as claimed on the Lenovo website. Hopefully this is typical and helpful for others who are ordering P50 from Lenovo...

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TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win XP-10, Ubuntu8.04-16.04.
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2 Posts

05-18-2016

UK

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  • Message 16 of 42

Re: P50/P70 shipping thread

2016-05-18, 14:33 PM

Looks like no one has posted here in a while, just thought I would chime in with my experiences with ordering my P50 from Lenovo UK.

 

 

Ordered my P50 (20ENCTO1WW) on the 1st of May where it said it would be shipped within the next 7 days. No special configuration, just downgraded to Windows 10 Home Premium to save some money and have a HDD instead of an SSD.

 

So a week goes by, I hear nothing and my order is still "In processing", so I ring up Digital Rivers sales support and they said that the estimated shipping date would be the following Monday. (would have been nice to have an email about this)

 

Then I waited, Monday came and went. Its now Tuesday, I ring them up again and they said this time it'l be delayed til the following Tuesday due to a parts shortage over the weekend. (again didnt have an email about this either)

 

I got an email today from Lenovo saying that my order has now been delayed a further 2 weeks. Im not particularly complaining, although I do think its pretty bad that you can spend such a huge amount of money on a bespoke product such as the P50 and be messed about in such a way.

 

When I ordered, another reason I downgraded from the SSD was to get faster shipping times.(because it said 6 weeks if I wanted an SSD) Again, I did it mainly to save money so Im not complaining, but just saying...

 

I really hope they dont delay it again in June, I really need it then as Il be going away for a while and Il need a more powerful laptop. (My x201 is fantastic but its certainly no powerhouse!)

 

Thing is, you'd think a massive company such as Lenovo would have the resources to not run out of parts and if they did, atleast be able to source them quickly.

 

Probably should have bought from a reseller but I wanted the ability to return within 14 days if it didnt perform to my liking (which it should, it looks an excelent machine, if I can actually get my hands on one!) and the EPP discount, so again I cant really complain.

 

PS: The P50 does actually exist, right? :p

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2 Posts

05-18-2016

UK

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  • Message 17 of 42

Re: P50/P70 shipping thread

2016-05-19, 14:11 PM

It shipped today!!! UPS are now shipping it and I should get some more info on how long itl take to arrive soon. Hopefully it wont take too long, it'd be awesome to have it for the weekend.

 

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27 Posts

12-19-2010

US

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  • Message 18 of 42

Re: P50/P70 shipping thread

2016-05-19, 14:51 PM

My P50 also was shipped today. I placed the order on 12th April and original shipping date was on 12th May. Got an email on 12th May saying the shipping date has further been delayed to 24th of May. However, looks like they have been able to get the parts before that and got an email today saying the machine has been shipped. UPS has not been updated yet, but approx delivery date is 26th May (not an expedited shipping). Now that it has been shipped, becoming more impatient to have my hands on it :)

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12 Posts

10-11-2009

minnesota

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  • Message 19 of 42

Re: P50/P70 shipping thread

2016-05-19, 17:32 PM

Ordered P50 (20ENCTO1WW) April 17th and shipping date has been moved 3 times (I think...lost track already).  New shipping date is now May 26.  I did have special configurations e.g. raid0, pcie sdd.  Original shipping indicates within 5-7 days but I expected the ridiculous delay since this is my 3rd Thinkpad and had similar past experiences.

 

dnz
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14 Posts

05-31-2016

US

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  • Message 20 of 42

Re: P50/P70 shipping thread

2016-06-24, 23:10 PM

I ordered a P50. Followed the tracking and the delivery date is to. As of not it is in import scan status in Louisville KY. It sat in China for 2 days the label was created on the 20th but the origin scan was on the 22nd. I am trying to figure out when it is going to show up. No one has a answer. I will be out of town for the next 2 weeks and I hope I can find someone I can call on a limb and say go sit at my house and get this package for me. Lenovo said if I can not accept the package it will be returned and I will be carged 15% restocking fee for something that sat on the floor for 2 days on their end and now will miss the delivery date. When did customer service get so bad. I used to work in Fishkill NY @ IBM and loved my job. but Lenovo is something else. If I would have know this I would have went with another company and now I am going to be out 15% of the price I paid with no laptop, so basically they will be getting free money from me. I might be shopping elsewhere

 

Admin note; post merged in, subject edited.

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2154 Posts

04-20-2008

US

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  • Message 21 of 42

Re: P50/P70 shipping thread

2016-06-25, 19:02 PM

You can redirect the shipment to a UPS store who will hold the item for you. There will be a charge unless you are a UPS Choice member, but the fee is minimal.


P53 XEON 2276 BIOS 1.19 OLED UHD 4K Multi-touch display, 96GB RAM, RTX5000, RAID 1, 1TB x 2 Samsung PM981, 1TB PM981, WWAN
P70 XEON 1505, BIOS 2.32, 4k Display, 64GB, M3000M NVIDIA GPU, RAID1 1TB Samsung PM981 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.25,Xeon Processor, 4k UHD IPS multi-touch display, 32GB, PM981 1TB x 2, RAID1

I am not an employee nor an agent of Lenovo.
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