03-14-2017 07:54 AM
03-15-2017 09:31 AM
03-16-2017 07:05 PM
03-17-2017 05:28 AM
Could you check your P50 Win10 OS ID? Is it 14393(RS1) or 10586(TH2)?
I have one P50 with Win10 RS1 OS and Fingerprint driver 5.1.321.26 in use. And I often do hibernate or sleep of it but I didn't encounter fingerprint failure issue yet. Of course I will monitor my machine and meanwhile hope to help you on this issue, if possible.
I have 14393.693
03-20-2017 02:36 AM
09-29-2018 05:39 AM
I have had a ThinkPad P50 for close to two years. The fingerprint scanner works - when it wants to.
I have kept the PC at WIn7 due to endless hitches and glitches and perpetual advertising bombardment with other PC's I mistakenly loaded Win 10 onto.
I always keep this P50 fully updated with probably 10 BIOS updates since I bought this thing and countless other windows and solution center updates.
The fingerprint scanner? It has always been the same. Very unreliable. I never have problems with the one on my iphone or Android but with this one it works when it wants to. It may function flawelessly for a 12 logins then suddenly it requires many tries or even though I just started the PC from cold shutdown - it will fail to read any of my logged fingerprints and I have to reboot the PC and try again. Maybe it will work.
I suspect the hardware for the print reader is just no good. Getting the print reader replaced? Forget it. Although I paid for extended warranty service getting anything resembling service for this PC requires extended jumping through hoops and inconveniencing my already overly busy schedule