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Lenovo Staff
Lenovo Staff
Posts: 5,853
Registered: ‎10-29-2009
Location: NC
Views: 1,857
Message 61 of 69

Re: P50 Win 10 Pro -- Fingerprint stopped working

 

I need to check with Synaptics how to debug this further.  Let me get back to you later.

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,257
Registered: ‎02-02-2016
Location: US
Views: 1,853
Message 62 of 69

Re: P50 Win 10 Pro -- Fingerprint stopped working


@someotherguy wrote:

@AlphaDog

 

I need to check with Synaptics how to debug this further.  Let me get back to you later.


OK, no worries. It is not the end of th world. Just annoying

 


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DogIsGod
What's DOS?
Posts: 1
Registered: ‎03-15-2017
Location: US
Views: 1,818
Message 63 of 69

Re: P50 Win 10 Pro -- Fingerprint stopped working

Just wanted to say that my fingerpint scanner doesn't work with the 5.1.311.26 drivers as well.

Moto Sr Moderator
Moto Sr Moderator
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Message 64 of 69

Re: P50 Win 10 Pro -- Fingerprint stopped working


@someotherguy wrote:

@AlphaDog

 

I need to check with Synaptics how to debug this further.  Let me get back to you later.


it looks like the issue occurs when the machine sleeps - i lose the fingerprint scanner. 


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orangehuang
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Posts: 18
Registered: ‎10-28-2009
Location: CHN
Views: 1,778
Message 65 of 69

Re: P50 Win 10 Pro -- Fingerprint stopped working

Hi AlphaDog,

Could you check your P50 Win10 OS ID? Is it 14393(RS1) or 10586(TH2)?
I have one P50 with Win10 RS1 OS and Fingerprint driver 5.1.321.26 in use. And I often do hibernate or sleep of it but I didn't encounter fingerprint failure issue yet. Of course I will monitor my machine and meanwhile hope to help you on this issue, if possible.
Moto Sr Moderator
Moto Sr Moderator
Posts: 28,257
Registered: ‎02-02-2016
Location: US
Views: 1,761
Message 66 of 69

Re: P50 Win 10 Pro -- Fingerprint stopped working


@orangehuang wrote:
Hi AlphaDog,

Could you check your P50 Win10 OS ID? Is it 14393(RS1) or 10586(TH2)?
I have one P50 with Win10 RS1 OS and Fingerprint driver 5.1.321.26 in use. And I often do hibernate or sleep of it but I didn't encounter fingerprint failure issue yet. Of course I will monitor my machine and meanwhile hope to help you on this issue, if possible.

I have 14393.693


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orangehuang
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Posts: 18
Registered: ‎10-28-2009
Location: CHN
Views: 1,730
Message 67 of 69

Re: P50 Win 10 Pro -- Fingerprint stopped working

Hi Ben,

My P50 ThinkPad(Win10 RS1) is running well with up to date Fingerprint driver "5.1.321.26" which was released on 2017/2/14.
I recommend you try the newest fingerprint driver from Lenovo Web download link:

http://pcsupport.lenovo.com/us/en/downloads/DS120491

Good luck.
orangehuang
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Posts: 18
Registered: ‎10-28-2009
Location: CHN
Views: 1,692
Message 68 of 69

Re: P50 Win 10 Pro -- Fingerprint stopped working

I have OS "14393.953".

Anyway I don't think checking OS update will help this issue. We may wait for the feedback from Lenovo.

chuck05
What's DOS?
Posts: 1
Registered: ‎09-29-2018
Location: US
Views: 186
Message 69 of 69

Re: P50 Win 10 Pro -- Fingerprint stopped working

I have had a ThinkPad P50 for close to two years. The fingerprint scanner works - when it wants to.

I have kept the PC at WIn7 due to endless hitches and glitches and perpetual advertising bombardment with other PC's I mistakenly loaded Win 10 onto.
I always keep this P50 fully updated with probably 10 BIOS updates since I bought this thing and countless other windows and solution center updates.

The fingerprint scanner? It has always been the same. Very unreliable. I never have problems with the one on my iphone or Android but with this one it works when it wants to. It may function flawelessly for a 12 logins then suddenly it requires many tries or even though I just started the PC from cold shutdown - it will fail to read any of my logged fingerprints and I have to reboot the PC and try again. Maybe it will work.

I suspect the hardware for the print reader is just no good. Getting the print reader replaced? Forget it. Although I paid for extended warranty service getting anything resembling service for this PC requires extended jumping through hoops and inconveniencing my already overly busy schedule

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