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Maxwu
Paper Tape
Posts: 2
Registered: ‎12-12-2016
Location: US
Views: 662
Message 1 of 4

P50 fingerprint not working at Win 7

I updated all drivers and softwares recommended by Thinkvantage Tools few days ago. Here came a problem with fingerprint reader. When I start the laptop, if I put my finger as soon as the green light is light on, I can enter the system sucessfully. If I put my finger after the screen shows password input icon and fingerprint icon, fingerprint reader doesn't work any more. Tried many times and the result repeats.

bmnbmn
Serial Port
Posts: 72
Registered: ‎03-02-2015
Location: US
Views: 639
Message 2 of 4

Re: P50 fingerprint not working at Win 7

Maxwu
Paper Tape
Posts: 2
Registered: ‎12-12-2016
Location: US
Views: 578
Message 3 of 4

Re: P50 fingerprint not working at Win 7

Thank you! Downloaded autoruns and modify the settings as per the guide and tried 3 or 4 days. It's much better. Most of time it was successful. It failed once. Hope Lenove can release a updated version to fix this annoying bug.

DAVader
802.11n
Posts: 108
Registered: ‎09-05-2016
Location: US
Views: 572
Message 4 of 4

Re: P50 fingerprint not working at Win 7

I have a similar problem with my FP reader (P50 - Xeon E3-1535M / Win 7 x64). It only works ~80% of the time.

 

According to Lenovo, this is a known Windows 7 bug, not a hardware problem.

 

According to Microsoft, this problem was fixed in Windows 10 and that's another reason why you should upgrade (of course)

 

At the moment, Win 10 is not an option for me; I think the chances of this Win 7 bug to be fixed are slim.

 

 

 

 

________________________________________________________________
P50 - Xeon E3-1535M v5 - 32 GB RAM - FHD display - Quadro M2000M - Win7 x64

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